Position: Account Resolutions Rep. (Collector) – Full-Time

Department: Account Resolutions (Collections)

Scope: Under the direct supervision of the VP of Account Resolutions. Incumbent has daily contact with members, other financial institutions and businesses by telephone and written correspondence.

Reports To: VP of Account Resolutions

Supervises: None

Machine Skills: P.C. with windows environment, Copy Machine, 10 Key and Scanner.

Job Specifications: Must have highly developed communication skills, computer skills, ability to multi-task, ability to construct accurate and professional business letters, patience, and a great attitude; requires knowledge of procedures and legal limitations regarding collections; must tenacious and analytical. Requires a high school diploma or equivalent. Collection experience with a credit union or other financial institutions preferred. Must have valid driver’s licenses and dependable transportation.

Physical Requirements: Incumbent must be capable of lifting up to 25 pounds. Job requires frequent viewing of computer screen, continual eye coordination and hand/wrist movement and finger manipulation. Must be able to sit for long periods of time as well as stoop, bend and reach overhead.

Duties & Responsibilities:

  • Provide enthusiastic, professional, and courteous service to GCFCU members and staff.
  • Contact members by phone, mail and/or field collections to collect past due accounts until the account is brought current.
  • Document collection system with detailed information on written and verbal contact with members.
  • Screen calls and answer member inquiries on delinquent account.
  • Verify information on collection system before initiating demand letters to members and co-applicants.
  • Run credit reports and skip trace members who have changed residence or place of employment.
  • Recommend closing of lines of credit to supervisor when appropriate.
  • Freeze funds in member’s share or draft accounts when appropriate and complete monetary forms.
  • Review work queue and recommend other actions to Supervisor.
  • Ability to maintain good working relationships with co-workers, supervisor, management, and department head staff and various agency personnel.
  • Ensures that work area is clean, secure, and well maintained

Job Type: Full-time

Pay: From $13.50 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Physical setting:

  • Office


  • 8 hour shift
  • Monday to Friday
  • Weekend availability


  • High school or equivalent (Preferred)


  • Customer Service: 2 years (Preferred)
  • collections: 1 year (Preferred)

Work Location: One location