Company Information

Regional Transit Service (RTS) is a regional transit authority established by New York State with more than 1,000 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming counties. Recognized as one of the best-run transit systems in the nation, RTS partners with the community it serves to provide vital, safe, and sustainable transportation services to nearly 8 million people each year. We carry out our mission by connecting our customers to jobs, school, healthcare, shopping, and recreational activities every day.

Specifically, RTS Access provides complementary service, also known as “paratransit service,” to the RTS fixed route system. This form of transportation is available to those customers with disabilities who are unable to utilize the RTS fixed route system for all or some of their transportation needs.

Job Summary

The ADA Certification Specialist assists the Supervisor of ADA Certification with eligibility assessments, community education and service orientation for Access ridership under the ADA.

The ADA Certification Specialist is responsible to complete tasks associated with the eligibility process to include communication, recommendation, and training as it relates to the eligibility and approval for transportation services with RTS Access. This position provides support to the Supervisor of ADA Certification.

REPORTS TO: Supervisor of ADA Certification

WAGE: $18.00 per hour

Essential Functions

  • Conduct phone screening with customers to establish application completeness and provide additional assistance as required
  • Manage personal caseloads for applicants and ensure customers are scheduled for in-person appointments
  • Perform in-person interviews and assessments for initial and recertification; make recommendations for eligibility based on a standardized process
  • Conduct regular new customer orientation training
  • Assist with agency outreach and training
  • Run regular reports and perform tasks associated with report results
  • Serve as back-up for the ADA Certification Assistant and perform all ADA Certification Assistant tasks during absences
  • General administrative duties, including filing, purging, etc.

Additional Responsibilities

  • Other duties as assigned.

Education & Experience

  • G.E.D. or High School Diploma required; Associates in Health/Human Services or similar field desired
  • A minimum of 2 years of experience working with persons with disabilities preferred
  • Experience with public speaking and/or training desired
  • A minimum of 2 years of customer service experience preferred
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Knowledge, Skills & Abilities

  • Thorough knowledge of business English, spelling and punctuation. Skill in composition of correspondence
  • Knowledge of MS operating system with proficiency in Word, Excel, PowerPoint, Outlook and ability to learn new technology
  • Good communications skills, ability to work effectively with both customers and employees
  • Good organizational skills and ability to work independently and to follow through on work assignments
  • Ability to multitask and prioritize work assignments with guidance

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employees is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, walk up to ½ mile, talk, hear and use a computer. The employee is occasionally required to reach with hands and arms; and stoop, kneel, crouch, or crawl.

At times, the position may require walking in outdoor weather conditions, and in extreme heat, humidity, or cold. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Additional Information

Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

RGRTA is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.