Administrative Assistant I-II (22-0757) ( 00026685 )


Primary Location : Texas-Austin

Work Locations : Crime Victims Comp Program 1106 Clayton Ln Suite 500 E Austin 78723

Job : Office and Administrative Support

Employee Status : Regular

Schedule : Full-time

Standard Hours Per Week : 40.00

State Job Code : 0150 0152

Salary Admin Plan : A

Grade : 09 11

Salary (Pay Basis) : 2,500.00 – 2,666.66 (Monthly)

Number of Openings : 1

Overtime Status : Non-exempt

Job Posting : Oct 27, 2022, 9:18:26 AM

Closing Date: Ongoing


Performs entry-level to routine administrative support and technical program work for the Payment Operations Section in the Crime Victim Services Division of the Office of the Attorney General. Work involves answering a multi-line phone, handling correspondence and documents, maintaining filing systems and general administrative support duties. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

This position may be eligible for telework up to three days per week once trained. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours. Flexible work arrangements, to include flexible work schedules and/or telework, may be considered relative to business need after training.
Administrative Assistant I:
Answers a multi-line phone and utilizes the claims management system to respond to routine and special inquiries from medical providers regarding claim and payment status
Reviews incoming medical documents ensuring the forms are complete and accurate for compliance with agency policies and procedures and with state and federal statutes
Prepares written requests and performs any necessary follow-up procedures for information requests from medical providers and crime victims
Performs intake data entry and verification of incoming medical bills into the claims management system
Prepares and distributes routine and special correspondence, reports, forms and documents
Performs complex typing, including obtaining and transcribing technical and high-volume dictation
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Administrative Assistant II: All of the above functions for an Administrative Assistant I, PLUS:
Responds to routine and special inquiries from providers and crime victims regarding claim status and provides payment status


Administrative Assistant I:
Education: Graduation from high school or equivalent
Experience: One year of full-time high volume call center experience, administrative support, claim processing, clerical, customer service, general office, or closely related experience; may substitute thirty credit hours from an accredited college or university.
Knowledge of office practices and administrative procedures
Skill in using a computer for word processing and data entry/retrieval
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Administrative Assistant II: All of the above qualifications for an Administrative Assistant I, PLUS:
Experience: One additional year of full-time high volume call center experience, administrative support, claim processing, clerical, customer service, general office, or closely related experience; may substitute ninety credit hours from an accredited college or university.
Experience working with a state agency
Other Language: Ability to proficiently read, write, and speak Spanish
To apply for a job with the OAG, submit a completed State of Texas job application through the OAG Job Postings Page. In addition, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. For further instructions on how to apply through the OAG Job Postings Page, see our How to Apply page. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf.