Administrative Assistant II (23-0176) ( 00027989 )


Primary Location : Texas-Austin

Work Locations : Crime Victims Comp Program 1106 Clayton Ln Suite 500 E Austin 78723

Job : Office and Administrative Support

Employee Status : Regular

Schedule : Full-time

Standard Hours Per Week : 40.00

State Job Code : 0152

Salary Admin Plan : A

Grade : 11

Salary (Pay Basis) : 2,666.67 – 2,666.67 (Monthly)

Number of Openings : 1

Overtime Status : Non-exempt

Job Posting : Oct 26, 2022, 12:48:07 PM

Closing Date: Ongoing


Performs routine administrative support for the Central Records section. The position responds to both written and verbal inquiries concerning claim status, payment and general information about the program. The position assists in complex mail and document imaging operations. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. This position may be eligible for telework up to three days per week once trained. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours. Flexible work arrangements, to include flexible work schedules and/or telework, may be considered relative to business need after training.

Prepares and disseminates information concerning claims status, bill status and general information about the program utilizing the PC and Crime Victims’ Management System (CVMS) to
retrieve and log information
Performs complex research, verifying and indexing on all routine and special correspondence
Performs complex preparation, distribution, and research all section records
Develops, maintains and coordinates claim files, tracking system and section records
Performs complex operations on document imaging system, including scans and performing complex quality assurance of all imaged documents
Trains and/or directs administrative support staff in performing related activities
Prepares responses for correspondence on no records or maxed claims
Identifies problem inquiries and refers them to appropriate section or immediate supervisor
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity


Education: Graduation from high school or equivalent
Experience: Two years of full-time experience working in the following (or closely related) fields: administrative support, customer service, clerical, general office experience; may substitute
sixty hours from an accredited college or university
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to type 35 wpm (Typing test required at time of interview)
Ability to travel (including overnight travel) up to 5%

Experience: In document imaging and data entry
Other Language: Ability to proficiently read, write, and speak Spanish

To apply for a job with the OAG, submit a completed State of Texas job application through the OAG Job Postings Page. In addition, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. For further instructions on how to apply through the OAG Job Postings Page, see our How to Apply page. Your application for this position may subject you to a criminal background check pursuant to the Texas Government
Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf.