Overview

Position Summary

Supervises adoption counselors staff. Position is responsible for overseeing and executing all aspects of the adoption program. In addition, will work closely with volunteers and other departments within the agency. Ensures adopters have a positive experience. Oversees programs such as Freedom-for-a-Day and Cuddle-before-You-Commit. Coordinates the spay/neuter appointments of adoptive animals, off-site adoptions and special events.

Position Responsibilities

Supervises adoption counselors

Hires, develops, trains and coaches employees in accordance with City policies and Union Agreement

Creates schedules for adoption counselors and customer service staff

Responsible to submit payroll through Kronos and PeopleSoft on a weekly basis

Works closely with kennel shift leaders and kennel management to keep adoption floor full and identify dog and cats in distress

Oversee daily bank deposits

Human Resources/Division of OFM

1541 City-County Building

200 East Washington Street

Indianapolis, IN 46204

Supervises the off-site adoptions, including, but not limited to, Petsmart and Mega Adoption Events

Facilitates Freedom-for-a-Day program

Assists the public with lost animal tours and adoptions

Delegates duties relating to the cleanliness of the lobby and adoption areas

Supervises tours of animal holding areas for adopters and lost pet owners to review animal population and aid in selection and/or identification of pet

Ensures adopters have a positive experience when adopting

Handles customer service escalations

Works closely with Volunteers

Works collaboratively with all other departments within the agency

Works with animal care technicians supportively and collaboratively in behavior assessments and health screenings on incoming animals to include the decision-making process of approval or denial for acceptance into the adoption program

Ensures all animals have been micro-chipped prior to release to adopter

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Qualifications

Associates Degree in a related filed and two (2) years of supervisory experience. Two (2) years of related work experience may be substituted for each year of formal education.

Prior experience working with animals a plus, but not required, but must be comfortable around animals of all breeds and sizes. Must be able to communicate with culturally diverse staff and customers and display professional and courteous manner at all times.

Required to work in a loud and fast-paced environment.

Must be able to supervise, plan and coordinate the work of technical and clerical personnel as well volunteers.

Required to select, train, and evaluate staff; interprets, explains and ensures compliance with policies, procedures, and regulations.

Human Resources/Division of OFM

1541 City-County Building

200 East Washington Street

Indianapolis, IN 46204

Ability to lift and move objects and animals up to 50 pounds for short distances, may have to humanly restrain animals when necessary.

Required to have a current/valid driver license.

Will be required to work evenings and weekends

Independent Judgment

Position requires knowledge of established policies and procedures which controls the incumbent’s actions. Independent judgment is utilized requiring knowledge of specialization and the organization to interpret and apply policies, in addition to general supervision