A bachelor’s degree in a human services field, health administration, business or public administration or closely related field and four years of administrative or clinical experience in a health or behavioral health program, one year of which must have included supervisory experience with oversight responsibilities for a health-related or behavioral health-related program. A master’s degree may substitute for an additional year of the general experience.
The preferred candidate would have experience in supervising and leading teams; experience with health and behavioral health services; familiarity with adult homes and services available under the Medicaid program; experience in housing and care management; experience working with older populations and/or populations with co-occurring needs; experience in managing and analyzing data; and experience reviewing health and/or behavioral health records.
Based on federal and/or state regulations, this position requires vaccination against COVID-19. Upon appointment, the selected candidate must be fully vaccinated, or willing to become fully vaccinated, against COVID-19 and will be required to provide proof of vaccination. Candidates who are not fully vaccinated against COVID-19 at the time of interview may not start working until two weeks after their final dose of a COVID-19 vaccine
Under general direction of the Project Director, the incumbents will work directly with and coordinate a provider team structure in a geographic region which includes housing contractors, care managers and peers that offer class members the opportunity to be assessed and to transition, with the goal of identifying, preventing and resolving barrier to transition. They will assist in the effective implementation of the Adult Home Settlement ensuring all remedy members have the opportunity to live in the community with needed supports. The incumbents will work in the field to ensure an improved experience of class members served under the Settlement and documents the compliance with the Settlement requirements. Travel between various provider sites is required. The incumbents provide support to the Project Director to facilitate working collaboratively with OMH and DOH.
Duties to be performed will include, but not be limited to, the following:
- Oversees and coordinates the provider team in an assigned geographic region which includes: housing contractors, care managers and peers to facilitate transitions, monitor the progress and identify and resolve barriers to transition.
- Ensure members of the provider teams are working cohesively.
- Conducts on site visits to various providers.
- Ongoing monitoring and evaluation of transition progress against the established benchmarks.
- Provide training to providers on the use of cloud-based dashboard for tracking each case, transition related tasks and alerts for deadlines.
- Monitor and track the dashboard to ensure cases are on track and following up with providers to resolve obstacles.
- Look for patterns and trends that indicate broader issues requiring further investigation, such as a problem with a particular provider or Adult Home.
- Assist in collection, synthesizing, analyzing and documenting data and information related to the class members served under the Settlement, with a particular emphasis on developing nuanced and qualitative descriptions of class members’ decisions with respect to transitioning to the community by:
- Reviewing class member health and behavioral health records including protected health information;
- Travels to and meets regularly with housing contractors, peer coordinator, Health Home leads and care management supervisors;
- Analyzing information about class member preferences, choices and experiences to identify trends and patterns;
- Develop strategies to engage class members to offer the opportunity for assessment and transition;
- Identifying issues impacting the ability of class members to remain in the community;
- Collecting other data and conducting research as appropriate;
- Generating case summaries, reports and presentations related to class member histories and experiences.
- Provide technical assistance to provider team members to ensure transitions to the community setting are implemented in a safe manner.
- Ensure new providers are incorporated into the team structure at each Adult Home, to further efforts to realign Health Homes and care management agencies.
- Troubleshoots case-specific problems for class members in the community which may become a reportable incident and to ensure incidents are reported, reviewed and addressed.
- Participate in interagency provider conference calls related to status updates on a particular class member’s progress.
- Develop transition planning and evaluate post transition issues needing resolution.
- Communicate weekly with OMH and DOH staff, other agencies and providers to track progress made.
- Participate in quarterly leadership calls and meetings with OMH and DOH settlement staff.
- Make recommendations for next steps and action items to the Project Director based upon data and discussion with providers.
- Report back on additional analysis required as the result of meetings and recommend action.
- Prepare documents and materials, including monthly and quarterly reports that demonstrate achieving improvements on process and transition metrics, housing placement progress over time.
- Assist leadership with recommendations to inform changes to improve the experience of class members served under the Settlement and document compliance with Settlement requirements.
Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.
The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees’ unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.