Position Information

Posting Title
Animal Services Supervisor (Animal Enrichment)

Job Requisition Number

Position Number

Job Type

Division Name
Vet Services

Minimum Qualifications
Education and/or Equivalent Experience:
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three (3) years of relevant experience, including one (1) years of experience which was in a lead or supervisory capacity.
  • Experience may substitute for education up to the maximum of four (4) years.

Licenses and Certifications Required:
  • Valid Texas Class C Driver License.

Notes to Applicants
Austin Animal Center Main Building

Who Are We?
Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets.

What is the Job?
The Animal Services Supervisor – Enrichment is responsible for planning, coordinating, and scheduling within the assigned division. Trains and oversees Enrichment Specialists and Dog Walkers. Organize workflow of the enrichment team to ensure optimal performance and efficiency; designate work assignments according to staff skill sets and set weekly/monthly work schedules. Reviews and evaluates operations and procedures and recommends improvements. Regularly evaluate enrichment staff procedures and protocols to determine need for improvement, revision, and/or deletions and present to Manager.

The ideal candidate will anticipate the needs of team members and help them stay focused on their goals by resolving operational and administrative issues before they arise. Ability to move quickly with the changing environment and research, identify, and analyze trends in animal behavior procedures resulting in key performance indicators and measurements to implement change. In addition to being organized and analytical, you possess the strong business judgment and communication skills needed to interact with the public, coworkers, and subordinates.

Additional Duties:

  • Assist in developing policies and procedures for assigned areas of responsibility.
  • Assist in budget preparation and utilization and tracking of resources.
  • Perform administrative functions and special projects.
  • Coordinate with other units and assist with scheduling.
  • Maintain clear and accurate records.
  • Contribute to the programs and services that support the shelter’s live outcome goal.
Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A cover letter and résumé are required but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

Driving Requirement:
This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

The job offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

Writing Assessment:
Writing skills will be assessed by cover letters and answers to the supplemental questions. Please limit your answers to the supplemental questions to 250 words.

If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.

If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check (CBI) will be conducted.

Additional Information: Austin Public Health/Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH/ASO worksite – including construction sites, parking lot, or in any personal vehicle located on the premises.

Please Note this posting may close any time after 7 days. days.

Pay Range
$26.99 – $32.70

This position will work 40 hours per week and will include at least one weekend day in the weekly schedule. This position will be required to work some City of Austin holidays.

This position is classified as “essential” and will be required to work during bad weather or emergencies when the City is otherwise closed.

Job Close Date

Type of Posting

Animal Services


Grant Funded or Pooled Position
Not Applicable


Austin Animal Services 7201 Levander Loop Austin, TX

Preferred Qualifications
Preferred Experience:
  • Prior experience supervising or leading a team and providing regular feedback and diffusing conflict within a team.
  • Prior work experience managing schedules and delegating team assignments.
  • Demonstrated experience working in a fast paced, high stress environment and managing emotions and competing priorities.
  • Demonstrated experience providing excellent customer service and de-escalating conflicts.
  • Demonstrated experience problem solving and prioritizing.
  • Experience in an animal-related field, especially involving animal care and dog behavior in a shelter.
  • Prefer animal training certification.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  • Coordinates unit activities with other divisions by evaluating operational needs and assignment of work activities. Develops operating procedures. Tracks operating information and write technical reports.
  • Ensures compliance with unit procedures, policies, and protocols.
  • Resolves customer conflicts and provides options to ensure customer satisfaction.
  • Develops, revises, and implements standard operation practices, policies, and procedures for the unit. Determines goals, objectives, and resources requirements for the activities of the unit. Prepares performance measures, data, and reports for management review.
  • Assists with planning, developing, organizing, evaluating, and monitoring the unit’s budget.
  • Plans, develops, organizes, evaluates, manages, and monitors the unit’s programs, projects, and activities.
  • Orders supplies, maintains inventory, makes purchases, monitors contracts, and recommends capital expenditures.
  • Maintains and updates automated record keeping and files.
  • Prepares, as necessary, notifications for the news media.

Responsibilities – Supervisor and/or Leadership Exercised:
  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of animal and rabies control laws and ordinances including care, restraint, quarantine, animal behavior, anatomy, hygiene, nutrition, first-aid, and customer service.
  • Knowledge of humane and safe animal care.
  • Knowledge of good customer relations dealing tactfully and professional with customers and public in emotional or adversarial conditions.
  • Knowledge of supervisory and managerial techniques and principles including the evaluation of others and conflict resolution.
  • Skill in establishing and maintaining good working relationships with other employees and the public and making effective use of community resources.
  • Skill in data analysis and problem solving.
  • Ability to communicate effectively oral and in writing to respond to inquiries and prepare and present information.
  • Ability to demonstrate leadership, management, and human relations skills to facilitate significant cultural and organizational change.
  • Ability to guide, train, monitor, evaluate, and provide feedback on the work of others.
  • Ability to effectively manage projects and delegate responsibilities.

Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.