Overview

Posting Summary

Working Title
Auxiliary IT Support Specialist (*Restricted)

Role Title
Computer Operations Techn I

Role Code
39011-FP

FLSA
Non-Exempt

Pay Band
03

Position Number
280R0036

Agency
Northern VA Community College

Division
NV280-VP of College Computing

Work Location
Fairfax (City) – 600

Hiring Range
$50,000 – $56,000

Emergency/Essential Personnel
No

EEO Category
C-Technicians

Full Time or Part Time
Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?
No

Work Schedule
Monday – Friday

Sensitive Position
No

Job Description

Northern Virginia Community College (NOVA) is one of the largest community colleges in the United States and the largest public educational institution in Virginia with more than 70,000 students and over 3,400 faculty and staff members. We welcome students of all ages from all backgrounds with the ultimate goal of ensuring every student succeeds, every program achieves, and every community prospers. NOVA is committed to creating a diverse, inclusive, and equitable Virginia by fostering excellence in higher education. We offer more than 100 degrees at the associate’s level, certificate programs, distance learning programs through NOVA Online as well as continuing education courses through Workforce Development.
With six unique locations throughout our region, each conveniently located within 40 miles of Washington D.C, we have Northern Virginia covered. NOVA’s Alexandria Campus is located seven miles from the nation’s capital, just across the Potomac River from Washington DC; the Annandale Campus, with its urban feel and suburban appeal, is ranked as the most diverse in Virginia and boasts a thriving Koreatown; the Loudoun Campus is located in a comfortable suburb steeped in colonial history; the Manassas Campus is located next to Manassas Battlefield Park, site of the first major battle of the Civil War; the Woodbridge Woodbridge Campus is home to municipal parks, state parks, and national wildlife refuges; and the Medical Education Campus, located in Springfield, is a uniquely specialized campus that stands apart from what most community colleges can offer, with the area boasting an abundance of hiking and biking trails, and parks with nature and wildlife areas.
NOVA offers an opportunity to make a difference with outstanding career opportunities and competitive total rewards benefits, including a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement system. NOVA embraces opportunities to create a college community that is a welcoming and inclusive place to learn and work. We do this by fostering a sense of belonging and ensuring equity while maintaining an open, civil, and safe environment for our students, faculty, staff, and guests. In so doing, NOVA fulfills its mission to offer world-class teaching and learning to the Commonwealth of Virginia.
The security of our students, faculty, and staff is very important at NOVA . Please take a moment to review NOVA’s Annual Security Reports.
General Description:
This entry-level position will serve as the Auxiliary IT Support IT Specialist for the administrative and college staff.

Duties and Tasks:

  • Provides technical support for the College Print, NOVACard, Electronic Door Access programs and all hardware and networking associated college wide.
  • Perform hardware repair, support, configuration, and upgrade.
  • Complete technical tasks with minimal supervision.
  • Visit the colleges campuses weekly to check all equipment related to Auxiliary IT in effort to be proactive.
  • Work with vendors, faculty, staff and students to resolve technical issues with vendors on various projects.
  • Take calls, track, and maintain tickets associated with technical issues for print program, NOVACard and electronic dooraccess using the colleges support ticketing system.
  • Service and close tickets in a timely manner.
  • Efficiently and effectively use all the processes and procedures of the Auxiliary IT department.
  • Effectively communicate verbally and in writing with technical and non-technical personnel.
  • Support the college IT Helpdesk during peak times by taking calls, tickets and resolving or escalating them in a timely manner.
  • Schedule can include occasional evenings or weekend work.
  • Accept other duties as they’re assigned.
  • This position is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the college.
This position is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the college.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA’s/Required Qualifications
Required KSA’s
  • Ability to work cooperatively with faculty, staff, students and administrators.
  • Knowledge of multi-functional printing devices, hardware point of sale devices, software
  • installations, networks and data communication and the ability to analyze and diagnose routine and unusual related equipment problems.
  • Ability to install and troubleshoot computer software and hardware.
  • Good interpersonal skills with demonstrated ability to communicate effectively – verbally and in writing with technical and non-technical personnel.
  • Proficiency with both Microsoft and Apple OS’s applications.
  • Proven ability to plan and complete technical tasks with minimal supervision. Ability to safely
  • move and handle 50 pounds independently.

Minimum Qualifications:
  • Associate Degree in Information Systems Technology or related field; OR an equivalent combination of education, experience, and/or training.
  • Some experience maintaining multifunction devices, desktop/laptops, peripherals and associated software (PC/MAC).
  • Some experience providing customer service to managers, users, and/or clients.
  • Valid and current driver’s license.

Preferred Qualifications
Preferred Qualifications:
  • Bachelor’s degree with coursework in Information Systems Technology; OR an equivalent combination of education, experience, and/or training.
  • Significant experience with LAN’s, desktop/laptops, peripherals and associated software (PC/MAC).
  • Previous experience or knowledge maintaining multifunction devices, card systems, and door access systems.
  • Significant experience providing customer service to managers, users, and/or clients.

Operation of a State Vehicle
Yes

Supervises Employees
No

Required Travel
May be required to travel between campuses.

Posting Detail Information

Posting Number
CLS_1795P

Recruitment Type
General Public – G

Position End Date (if temporary)

Job Open Date
11/10/2022

Job Close Date
12/02/2022

Open Until Filled
No

Agency Website
www.nvcc.edu

Contact Name

Email

Phone Number

Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.

Additional Information

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest.

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.