Department: HHS Division of Children & Family Services

Anticipated Work Schedule: Monday-Friday 8:30am-4:30pm

Reports To: Administrator

Full Time or Part Time: Full

Regular or Temporary: Regular

Bargaining Unit: AFSCME1746

Classified or Unclassified: Classified

FLSA: Nonexempt

Salary: $16.19/hour


DCFS works to assure children at risk of abuse and neglect are protected and nurtured within a family and with the support of the community as we strive to end the over-representation of people of color in the child welfare system. Safety, permanency, and well-being are the goals for every child and family we encounter. Employees investigate allegations, assess child safety and risk contributors, and help stabilize families that have been weakened through poverty, illness or crisis. DCFS provides safe and appropriate placement for children in County custody, and helps achieve permanency through reunification, legal custody or adoption

Opportunities are available in Case Review, Records, Hotline, and Welcome Center.

Essential Job Functions

Provides clerical assistance to internal and external customers. Makes decisions based on balancing organizational needs and customer needs. Maintains current knowledge of and utilizes multiple procedures, policies, regulations and rules. Operate computers, printers, copiers, and other office equipment/machines. Gathers, organizes, and collates classified information for record-keeping and reporting purposes. Receives, maintains and distributes supplies. Process various requisitions (i.e., office services, supply, printing, etc). Perform clerical tasks including filing, logging, copying, collating, etc. Performs other related duties as assigned.

Minimum Requirements

High school diploma or equivalent, one (1) year experience in office practices, procedures, and customer service; ability to read and write common vocabulary; able to perform mathematical calculations; ability to gather and interpret data; excellent communication skills.

Application Process

This is a competitive, classified position. The Personnel Review Commission (PRC) will check your application to make sure you meet the minimum qualifications. If you do, the PRC will invite you to take a civil service examination. The exam is specific to this position. Everyone who passes the exam goes on an eligibility list. To fill this opening, the PRC sends the hiring department and Human Resources (HR) a certified eligibility list with the top 25% candidates (or at least the ten highest scoring candidates, whichever is greater). HR helps the hiring department decide who from the certified list to follow up with for interviews and then a job offer.

Most of our communication with candidates is through email. Regularly check the email address you gave us in your job profile. Watch your Spam folder, just in case.

If we offer you a job, you must pass a drug screen and background check before the offer becomes final. Prior criminal convictions do not automatically disqualify you from employment; the County looks at criminal convictions on a case-by-case basis using the guidelines inChapter 306 of the County Code.


Cuyahoga County is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the County realize its full potential. The County benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together.

The County is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation.

If you need assistance applying or participating in any part of the candidate experience, contact Human Resources at 216-443-7190 and ask to speak with a talent acquisition team member.

Job Type: Full-time

Pay: $16.19 per hour


  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • Monday to Friday

Supplemental pay types:

  • Commission pay

Work Location: One location