Department Information

This position provides department leadership and strategic direction for Kelley Direct Online MBA and MS Programs at the Kelley School of Business. Kelley Direct is the home of top-ranked online graduate business degrees including the online MBA and specialized online M.S. degree programs. Current M.S. degree programs include: finance; strategic management; accounting; and business analytics. More information on Kelley Direct can be found here.

The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 123,000 living alumni around the globe.

Job Summary

Department-Specific Responsibilities

  • Conducts research on emerging technologies, services, protocols/processes, and/or standards in support of student services efforts that enhance success, lifelong learning, and personal growth. Responsible for the implementation of new protocols/procedures to address business needs.
  • Develops and oversees the strategic direction for the following areas within Kelley Direct Online MBA & MS programs:
    • Academic operations team (course registration, degree conferral, student communications, billing, and other department-wide processes)
    • Academic advising team
    • Student experience team (in-residence and immersion courses, student programing, retention, and diversity/inclusion initiatives)
  • Collaborates with academic departments chairs and faculty on course scheduling, course demand, and new course approvals
  • Serves as a member of the leadership team, guiding overall strategy to achieve departmental goals.
  • Collects and analyzes data for reporting to internal stakeholders (ex: Office of the Dean) and external stakeholders (ex: rankings bodies).

General Responsibilities

  • Provides highest level of operational leadership and coordination of assigned staff members to define student services methodologies and standards; provides direction and guidance on high priority student services projects/initiatives.
  • Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase student services initiatives.
  • Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
  • Manages high level assignments and allocation of student services resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale student services projects with wide audiences in support of academic, wellness, inclusion, and safety initiatives.
  • Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
  • Researches and stays up-to-date on new industry student services standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
  • Works collaboratively with other student services leaders across departments in recommending standards, best practices, and related policies/procedures.
  • Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student services.




  • Bachelor’s degree in law, public health, public affairs, counseling, social work, or related field


  • Master’s degree in higher education student affairs or related field



  • 4 years in student services, higher education student affairs, or related field
  • 1 year of management experience in relevant field

Combinations of related education and experience may be considered



  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Excellent organizational skills
  • Excellent collaboration and team building skills
  • Effectively coaches and delivers constructive feedback
  • Instills commitment to organizational goals
  • Demonstrates excellent judgment and decision making skills
  • Effective conflict management skills
  • Builds and manages effective teams
  • Ability to influence internal and/or external constituents
  • Demonstrates ability to maintain confidential information
  • Demonstrates customer service skills
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Commitment to working with people from diverse backgrounds and commitment to cultural competency
  • Ability to build strong partnerships with students and other university departments


  • Familiarity with IU systems such as IUIE, SIS (PeopleSoft), and AdRx
  • Experience with data and reporting

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work hours include some evening availability (1-2 evenings a month) and occasional weekend availability (4-6 times a year). Ability to travel domestically and internationally 1-2 times per year for 5 to 10-day increments.

Benefits Overview

Indiana University offers a wide array of benefits including:

  • Multiple plan options for medical insurance
  • Dental insurance
  • Health Savings Account with generous IU contribution
  • Life insurance, LTD, and AD&D options
  • Base retirement plan contribution from IU
  • Additional supplemental retirement plan options
  • Tuition benefit for IU classes
  • 10 paid holidays per year
  • Generous Paid Time Off
  • Paid Parental Leave

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University’s Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University’s COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234