Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community.

The Customer Service Division is responsible for assisting utility customers 24 hours a day, 7 days a week through an automated system, and Monday through Friday during regular business hours. The division is also responsible for ensuring the accuracy of more than 2 million annual billing events.

The Customer Service Division is seeking a highly qualified individual to fill the position of Dispatcher. This position operates 24 hours per day 7 days per week providing emergency calls, assistance, and timely resources to the citizens and county staff.

  • Receives, processes and dispatches personnel to emergency calls regarding Utilities service.
  • Assist customers with questions and emergencies pertaining to waste water, reclaim and potable water services.
  • Work requires independent judgement, listening and comprehension skills.
  • The ability to clearly hear voice communications and recognize visual colors is required.
  • Requires understanding and use of checklist procedures and discipline required of uniformed enforcement agencies.
  • Will be relied upon to work various shift hours, weekends and holidays. Overtime may be required on an as needed basis.

High School diploma or equivalent and one (1) year of experience in a multi-task environment communicating directly with the general public using a radio or telephone.

Must be able to hear, comprehend, and speak clearly.

Will be required to complete dispatcher training within six (6) months of hire or promotion.

Required To Maintain a Telephone (home/cell) For Stand-by Responsibilities.

Must possess and maintain a valid Florida Driver’s License.

Must be able to understand and follow the procedures and discipline required of uniform enforcement agencies.

  • Bilingual (Spanish/English)
  • Utilities, Military, Police or similar dispatching experience a plus.
  • Knowledge and use of a 2-way radio communication system.
  • Knowledge of computer systems and programs.
  • Ability to type 25 words per minute.

Ho urs per week: 40

Working Hours: 2nd or 3rd shift (2nd shift – 3:00pm to 11:00pm or 3rd shift – 11:00pm to 7:00am)

Resumes are not accepted in lieu of a completed online application. It is the responsibility of the applicant to provide the detailed and relevant work experience, which would qualify them for the position. Please enter all periods of employment, including your current position, duties, hours worked and educational background. Failure to provide complete information will result in your application being disqualified.

The selected applicant must submit to a pre-employment physical/drug test and a background investigation that includes but is not limited to fingerprinting. Favorable results must be obtained for employment.

Open: 1-10-2023 / Close: 1-24-2023 *Note: Subject to close prior to deadline without notice.

$15.76 – $17.26 / Hourly

Salary Based On Qualifications

Orange County Utilities

Customer Service Division

9150 Curry Ford Road

Orlando, FL 32825

If you are claiming Veterans’ Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans’ Preference documentation will be accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number.

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA) . If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

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