Job Description and Duties

This is a reposting. If you previously submitted an application for this position, you do not need to reapply.

Under the supervision of the Education Administrator I in the Complaint Investigation Unit (CIU), the Director, the Associate Director, and the Education Administrator II of the Complaint Resolution Unit (CRU) of the Special Education Division, the Education Programs Consultant investigates complaints of potential special education violations. As part of the investigative process the consultant works collaboratively with colleagues from each of CRU units to open complaints and provide technical assistance to colleagues and stakeholders throughout California. The consultant also works with other division staff responsible for monitoring compliance.

Reviews and analyzes complaint letters and requests, and determines allegations of alleged violations of federal and state special education laws and regulations. As part of the investigation process reviews and analyzes evidence; contacts both complainant and local educational agency (LEA) staff; develops “request for information;” and completes an investigation report following required standard language and procedures which includes specific statements, findings of fact conclusions and corrective actions specific to each allegation within the required timelines. Researches and applies special education requirements to alleged violations. As appropriate, consults with monitoring staff or other Department staff regarding allegations, legal requirements, and corrective actions. Investigations may include on-site visits consisting of meetings with parents, advocates, and LEA staff; and classroom or program visits.

On a daily basis conducts second or third reads (reviews, analyzes and edits) of colleagues’ investigation reports and provides feedback using second/third read checklist within the required timelines.

Writes, reviews, and edits documents and electronic files, including reports and correspondence related to complaints; researches, reviews, and analyzes relevant materials; and prepares written responses to letters and other inquiries by parents, advocates, LEA staff and others. Reviews and analyzes reconsideration requests as necessary and writes response letters to requesters.

Researches current educational issues pertaining to special education requirements/laws, stays current on educational trends and relevant changes related to special education and related services throughout California and the nation.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is headquartered in Sacramento, and may be eligible for a hybrid telework schedule for eligible applicants residing in California. A hybrid telework schedule includes working remotely and physically reporting to the office.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.


Additional Documents

  • Job Application Package Checklist
  • Duty Statement

Position Details

Job Code #: JC-341855

Position #(s): 174-663-2656-XXX

Working Title: Complaint Investigator


$7,538.00 – $9,435.00 A

Shall Consider:


$5,411.00 – $6,769.00 A

$6,532.00 – $8,176.00 B

# of Positions: 1

Work Location: Sacramento County

Job Type: Permanent, Full Time

Facility: Special Education Division

Department Information

The California Department of Education (CDE) oversees the state’s diverse and dynamic public school system, which is responsible for the education of more than six million children and young adults in more than 10,000 schools with 295,000 teachers. The CDE and the State Superintendent of Public Instruction are responsible for enforcing education law and regulations; and for continuing to reform and improve public elementary school programs, secondary school programs, adult education, some preschool programs, and child care programs. The CDE’s mission is to provide a world-class education for all students, from early childhood to adulthood. The CDE serves our state by innovating and collaborating with educators, schools, parents, and community partners, preparing students to live, work, and thrive in a highly connected world.


Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications –
  • Interested individuals MUST submit a Statement of Qualifications (SOQ) with their application. Resumes, letters, and other materials do not take the place of the SOQ. The SOQ should have a title of “Statement of Qualifications, Your Name,” be no more than 2 pages, no smaller than 12-point font, and address the following:
  • Please describe your qualifications and experience related to the Education Programs Consultant/Assistant position in the Complaint Resolution Units.

Desirable Qualifications

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Ability to work independently & as a team member; knowledge of state and federal education laws, statutes, rules, policies, and procedures pertaining to special education; work experience with local education agencies, school districts, & parents; strong analytical, organizational, & problem-solving skills; ability to establish effective working relationships and the ability to exercise tact, resourcefulness, and good judgment with all stakeholders; ability to multi-task, exercise initiative, independence, research and evaluate complex issues and data, determine outcomes, present findings to support recommendations; strong effective written, oral communication; ability to handle unwelcome communications; ability to remain focused and unbiased while reading technical documents; and proficient in Microsoft Office Suite.


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:

Sharde Pickens

(916) 319-0467


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office.

EEO Contact:

Randi Thompson, EEO Officer

(916) 445-9174


California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Information

  • How to Apply for state jobs: https://calcareers.ca.gov/CalHRPublic/Landing/Jobs/Steps.aspx
  • Submitting an electronic application through your CalCareers Account is highly recommended.
  • Important: Make sure your contact information, i.e., address, phone number(s), etc., is current in your CalCareers Account.
  • DO NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State Application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, age, student identification number, driver license (unless required), examination results, LEAP status, and marital status.
  • Incomplete or late application packages will NOT be considered.
  • In order for experience to be considered, applications must be completed fully, including the “From” and “To” employment dates, “Hours Per Week”, employer contact information, and “Duties Performed” fields for all jobs listed in the “Employment History” (Resumes do not take the place of these fields on the STD. 678).
  • If you choose to not submit electronically and are mailing or dropping off your hard copy State Application (STD. 678), please use the revised 12/2021 version.
  • If you are using education to meet the minimum qualifications, please include a copy of your degree or unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation.

Examination Information

Individuals must have taken and passed an examination to obtain list eligibility for the classification in order to apply. The examination bulletins may be viewed on the California Department of Education Web page at: Open Examinations – Jobs at CDE (CA Dept of Education)

EPC Education Programs Consultant Examination – Jobs at CDE (CA Dept of Education)

NOTE: Examination packages are temporarily being accepted electronically. You can submit your examination package electronically to the restricted mailbox at CDEEXAMS@cde.ca.gov, or submit it by mail or in person with the attention to:

California Department of Education

Examination and Recruitment Office

1430 N Street, Suite 1802

Sacramento, CA 95814