The incumbent serves as an Integrated Clinical Community (ICC) Health System Specialist (HSS) and reports to the VISN 2 Chief Medical Officer. This position is located at the VA New York/New Jersey Network Office (VISN 2). The incumbent is expected to work with minimal supervision. The primary responsibility of the incumbent is to provides administrative leadership and implement complex administrative activities of the ICC functions.

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The incumbent is recognized by the medical staff and senior leadership as a specialist in the area of health care administration and policy/procedure formation. He/she functions as a valuable resource in areas of data analysis, quality assessment, performance improvement, interdisciplinary issues, utilization management, risk management, and health care system investigations. He/she provides support to the ICC Directors to increase the operational efficiency and effectiveness for the broad array of clinical programs and initiatives included in their clinical inventories. The VISN 2 ICC HSS is responsible for supporting VHA Central Office (VHACO) and VISN leadership in coordinating, planning, implementing, and monitoring activities to ensure the rapid flow of information and performance improvement-driven data and reporting programs allowing for the attainment of data driven clinical goals and improved consistency of care.

The incumbent applies solid health care administration skills, innovation and data driven decision making in planning, designing, integrating, implementing, modifying, and facilitating the clinical operations in VISN 2. The work is highly analytical, interpretive, judgmental and evaluative. The incumbent supports the development of a robust learning organization through sharing and spreading strong practices; ensuring regular meetings of the VISN, and communities of practice; implementing key elements of ICC guidance and policy; and providing regular guidance and oversight to facility-based ICC teams and workgroups.

Works with VISN Executive Leadership Team (ELT), VISN staff, VISN ICC Directors, VISN ICC Medical Directors, facility EL T, facility ICC leadership and ICC staff to obtain data required to drive the use of analytic decision making in support of an inclusive, integrated, accessible, and streamlined high-quality health care delivery system to the veteran patients and their families served throughout VISN. Conducts management surveys, audits, special projects, site visits, etc. and provides expert advisory and consultative services to operating or management officials. Program study assignments involve operations and functions of significant complexity with extensively interrelated health care programs throughout the VISN.

Develops and prepares internal instructions, operating policies, procedures, guidelines, etc. concerning assigned programs and recommends required policy changes and procedural adjustments to ensure proper and adequate accomplishment of major health care program goals and objectives.

Participates in decisions and policy making while sharing in the responsibility for management actions/outcomes regarding initiatives, involvement in facility level operations and coordinating intra and inter-ICC activities. Conducts analyses of all aspects of current or projected health care programs throughout the VISN for effectiveness in achieving planned goals and objectives and meeting the needs of Veterans and public.

Provides advisory services to all levels of VISN 2 and HCS and VAMC management regarding the requirements and implications of the ICC initiatives. He/she provides advice to operating managers and supervisors on ICC improvement tools (derived from general systems theory, the theory of constraints, queuing theory, Lean thinking, Six Sigma, etc.) that can assist in accomplishing the departmental missions and programmatic objectives of the VISN and its 5 HCS and 4 VAMCs.

Is a vital member of the decision making and strategic planning teams in the clinical ICCs and programs, and VISN overall. S/he provides input to and develops proposals as well as being involved in decisions that have major impacts on Medical Center, Network and/or National matters. These decisions involve health care service delivery, both within VHA as well as in partnership with other federal and non-federal health care systems.

Investigates and analyzes potential or realized adverse clinical operations, trends or conditions and initiates/recommends corrective action and follow-through.

Work Schedule: M-F 8am-4:30pm

Position Description Title/PD#: Health System Specialist/ 21I23-A

Physical Requirements: Work requires some physical exertion, such as periods of standing, some walking, bending, crouching, stooping, stretching, or similar activities; and some moderate lifting and carrying. The work requires frequent travel to health care facilities or to attend various meetings, conferences or workgroups. Incumbent’ s vision should be sufficient to read from a computer screen for prolonged periods without excessive fatigue. Input data into the computer requires prolonged use of keyboard.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.



Conditions of Employment

  • You must be a U.S. citizen to apply for this job
  • Subject to a background/suitability investigation
  • Designated and/or random drug testing may be required
  • May serve a probationary period
  • Selective Service Registration is required for males born after 12/31/1959
  • A complete application package; Resume, Transcripts, etc.
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-12 grade level: One year of specialized experience (equivalent to the GS-11 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA’s) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:

Knowledge of change management concepts. Knowledge of providing key/senior leadership concepts and applications. Knowledge of the general principles of health care management, systems and methods of organization and administration in general and around country is essential. A high degree of skill in interpersonal relations is essential to promote collaboration and cooperation amongst clinical management. Knowledge and ability to analyze problems and present both written and oral recommendations taking into full consideration the wide range of factors and requirements which affect the management of the health care delivery system. Knowledge of general office operations and functions. Knowledge of external accrediting and regulatory bodies affecting health care operations is essential. Knowledge of the capabilities, operating characteristics, and advanced functions of a variety of types of office automation software–e.g., word processing, spreadsheet, database, calendar, electronic mail-is required. Knowledge and ability to analyze processes/systems in current use to ensure objectives sought are accomplished efficiently and whether they provide controls to sustain improvement. Knowledge of the capabilities of database software for organizing electronic storage of information in general categories or files which will allow users to retrieve, rearrange the order and number of items of data in printed form or to search for and display specific items of information. Mastery of qualitative and quantitative techniques of analyzing and measuring the effectiveness, efficiency, and productivity of program management practices. Ability to communicate effectively with diverse groups with varying perspectives. Knowledge and ability to analyze problems and present both written and oral recommendations taking into full consideration a wide range of factors and requirements which affect the management of the healthcare delivery system.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


There is no educational substitution for the GS-12 level.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee’s credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

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Biomed – Syracuse VA Medical Center

800 Irving Ave

Syracuse, NY 13210