Under limited supervision, provides administrative oversight of the development and implementation of homeless services to ensure that activities, programs, and resources across internal and external agencies are aligned and coordinated; performs related duties as assigned.

Coordinates the delivery of homeless services amongst City departments, non-profits, local service providers, civic groups; philanthropic organizations; the business and the homeless community to enhance service delivery systems and avoid overlap and duplication. Provide strategic guidance and oversight around service provision and resource allocation to ensure partners are best utilizing all available resources in a problem-solving framework.

Tracks homeless responses issues to ensure that all are followed-up with in a timely and appropriate manner.

Develops, coordinates, and evaluates City operated and/or contracted programs to address homelessness including initial planning, feasibility studies, community involvement, project design and implementation strategies, and project evaluation and monitoring.

Develop written protocols and tracking tools to improve management the delivery of homeless services.

Establishes outcomes and performance benchmarks for homeless services; collects data and ensures that internal and external partners adhere to data quality standards that are complete, consistent, accurate, and timely.

Establishes, maintains, and enhances cooperative relationships with City departments, non-profits, local service providers, civic groups; philanthropic organizations; the business and the homeless community.

Provides oral and written reports to various departments, the Mayor, City Commissioners, and other community groups on City’s homeless issues.

Conducts training and presentations on homeless resources or changes in existing resources.

Maintains a database of resource providers, services, information and activities; prepares informational material as needed.

Researches and develops grant proposals; seeks out other funding sources for City homeless programs, and perform related duties as assigned.


$50,476 annually

Excellent Benefits!


Bachelor’s degree from an accredited college or university with a major in Public Health, Social Work, Human Services/Social Sciences, Healthcare or other related field (education will be verified using the “Education Requirements” listed below) and three (3) years of progressively responsible experience in the development, delivery, monitoring, or evaluation of social service programs which must include at least two (2) years of experience working with the homeless, or any equivalent combination of training and experience.
A valid Florida driver’s license is required. For application purposes, a valid driver’s license from any state (equivalent to a State of Florida Class E) may be utilized; with the ability to obtain the State of Florida driver’s license within thirty (30) days from date of employment.

Education Requirements
: To be considered valid (or verified) for position qualification purposes, and consistent with City Hiring Policy 4-5, a High School, GED or equivalent diploma, and all higher education degrees or certifications must have been issued by:
  • a public education institution in the State of Florida or any State or Territory of the United States; or
  • an institution accredited by an accrediting organization that is recognized by the Florida Department of Education or the U.S. Department of Education; or
  • an institution that is accredited by an organization that is recognized by the Council for Higher Education Accreditation (CHEA).
  • an institution whose degree or certification is accepted by institutions identified in either a), b), or c), above, for the purpose of admission to institutions identified in either a), b), or c) above.
International degrees will be evaluated to determine if they satisfy qualification requirements.

Additional Details

The selection process for this position may consist of any, all or a combination of the following tests: evaluation of training and experience, written examination, structured oral interview or other assessment method.

State of Emergency:
When normal operations of City departments are suspended or interrupted due to a declaration by the Mayor that a state of emergency exists, all employees will be deemed critical by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work. Employees deemed critical by the City but not needed for the initial preparation and/or continuation of emergency operations or for special work detail may be directed not to report to work, and given paid administrative leave or they may be reassigned to another location that best meet the needs of the City.

The City of West Palm Beach allows remote work assignments for certain job classifications and under certain conditions in accordance with Remote Work Policy 4-20.

How To Apply

If you are interested in applying for this position you may apply online by selecting the Apply Now button at the end of the job posting. Applications must be received in Human Resources by the closing date.

The City of West Palm Beach is an equal employment opportunity employer. The City values the service of veterans to our country, supports recruitment of veterans and veterans’ preference will be given in accordance with Chapter 295 of the Florida Statutes for those who met the minimum requirements of the position. Background investigation, physical, and drug and alcohol screening is required as condition of employment.