The Resident Services Specialist serves as a primary Housing Authority contact for tenants for Warrior Ridge Low Income Housing Tax Credit Project and is responsible for tenant communication, submission of maintenance requests, conducting rental unit inspections and assessing for move out charges. The position requires careful documentation of conflicts or policy, maintaining accurate tenant files, including tenant communications documentation, and providing excellent customer service to tenants. Some legal writing may be required if tenants are in eviction process. Must be comfortable collecting samples of units for drug testing
- Read, comprehend, and interpret rental agreements.
- Process Rental applications.
- Read and comprehend Housing policies related to Low Income Housing Tax Credits.
- Meet with renters and arbitrate issues, problems, disputes, violations to ensure compliance with policies and legal agreements.
- Testify in hearings or court on evictions or other enforcement actions on behalf of the Housing Authority when appropriate.
- Work with tenants to develop agreements, plans or strategies to ensure compliance with court or hearing orders.
- Maintain records and files (for assigned projects) of tenants as required to include rental agreements, payback agreements, correspondence, notifications, rent balances, loan balances, etc.
- Notify and correspond with tenants as necessary to ensure an understanding of health and safety rules, maintenance, and repair schedules, etc.
- Annual re-certifications and inspections for assigned rental units.
- Submit, to the Executive Director, articles for weekly community memo regarding vacancies, as appropriate.
- Maintain waiting lists for Warrior Ridge LIHTC units
- Set up new payroll deductions, Plans of Action, and payback agreements.
- Review TARS for assigned projects on a weekly basis and send monthly reminder letters or late fees.
- Process hearing notifications and deliver them to the Police for service.
- Process forfeiture paperwork, deliver to Police for service. Work with Housing Attorney on forfeiture paperwork and court proceedings.
- Enter work order requests from tenants for maintenance and coordinate with maintenance to schedule with tenants for entry into units.
- Write reports for the Executive Director and Board of Commissioners upon request that include, but not limited to; occupancy rate, TARS, pay back agreements, any compliance issues or plans with tenants to remain in unit and maintenance issues.
- Research accounts on former tenants returning to live in tribal housing.
- Work with Executive Director to submit timely reports to Washington State Department of Commerce and other partners, regarding Warrior Ridge Property.
- Coordinate State and Investor inspections with Project Manager and accompany during inspections. Log and address any findings within 48 hours.
- Drug test units prior to move in, annual inspections and move out. Certification may be required.
- Education/Experience: High School Diploma
- Two years or more Housing experience related to managing rental units.
- Licensing/Certification: Training in NAHASDA, NAHASDA Tax Credit Compliance Professional, Admissions and Occupancy, or commitment to attend trainings to receive certifications within 18 months.
- Personal Computer Skills: Basic personal computer skills are required, as well as the ability to learn word processing, spread sheet and other software programs.
- Written and verbal communication skills.
- Excellent customer service skills.
- Strong organizational skills.
- Regularly required to use hands to finger, handle or feel and talk or hear.
- Frequently required to walk, sit, stand and reach with hands and arms.
- Occasionally required to lift and/or move up to 25 pounds.
- Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Ability to multi-task and perform under pressure.
- Local, Statewide and out of state travel may be required.