The Department of Mental Health (DMH) is seeking qualified professionals for the position of Human Service Coordinator I Transitional Age Youth (TAY), to promote services that clinically appropriate, least restrictive and delivered close to home. The services are designed to be strength-based, recovery-oriented and culturally/linguistically competent.

The selected candidate advocates for client’s rights with all community providers, agencies, families, court systems, employers, and significant others to ensure that client’s rights are recognized and respected.

The Human Service Coordinator I will promote each client’s recovery through the planning and implementing of a well-coordinated array of services, treatments, and benefits based on the client’s preferences, strengths, and needs and on the availability of resources.

Duties and Responsibilities (these are a general summary and not all inclusive)

  • Provides direct care to clients as well as others by helping obtain needed services to enable clients to transition to or remain in the community by enhancing their quality of life.
  • Ability to communicate effectively with a diverse population of clients
  • Maintains each client record with needed information to assure a complete and up-to-date record of services is always available.
  • Enters all MHIS information in a timely and accurate manner.
  • Coordinates the ISP process with clients and service providers, convening meetings to write or modify the ISP when indicated; assures implementation of ISP and PSTP plans.
  • Chairs periodic treatment team meetings participates in client review meetings such as discharge planning, program client reviews, team meetings, and staff meetings to monitor client service plans and make recommendations for other services that will meet client needs.
  • Provides supportive counseling to clients and/or significant others to identify, accept and secure services.
  • Provides direct assistance to clients as needed to enhance independent living skills.
  • Provides or arranges appropriate transportation for clients when necessary, to assure clients get to needed appointments.
  • Develops and maintains working relationships with community agencies and other state programs and agencies to identify unmet needs and to effectively access a comprehensive range of services for clients.
  • Provides needed information and education about mental illness, medications, coping skills, services, resources, and self-help groups to individuals with service inquiries.
  • Attends trainings to expand clinical knowledge and develops expertise related to mental health issues.
  • Carries out job duties in a professional manner by exhibiting a positive attitude and adapts to changes in philosophy, policy, and procedure in a flexible manner.
  • Effectively prepares for and uses supervision to process and resolve client issues or concerns.
  • Assure that HIPPA regulations are adhered to and that HIPPA sign offs, and releases of information are in the client record.
  • Assesses client risk issues, presents at PARC committees, and follows through with all treatment/risk reduction recommendations.

Required Qualifications

  • Knowledge of clients’ needs and characteristics associated with DMH Priority clients.
  • Knowledge of local community resources plus knowledge of and ability to work within agency political contexts.
  • Skills in making productive referrals, negotiating assertively from an advocacy-based client centered perspective with a variety of public service agency professionals.
  • Ability to work non-judgmentally with clients whose belief system may be predicated on values incongruent with those of the Case Manager.
  • Articulates clearly and concisely both in verbal and written modes.
  • Knowledge of principles and practices of crisis intervention and risk management.
  • Ability to exercise discretion in handling confidential information.
  • Ability to respond to multiple demands by effectively prioritizing tasks.

Preferred Qualifications

  • Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
  • Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.
  • Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
  • Given the population served, bilingual or multilingual fluency with a preference for Khmer and Spanish speaking ability

Working Conditions

  • This is a full-time, 37.50 hours per week position and the incumbent will work a schedule from 9:00 a.m. – 5:00 p.m. with Saturday and Sunday as days off.
  • This position travels to meet with clients and family members outside the office in various settings such as homes, hospitals, programs, and other accessible community settings. Candidates will need access to a reliable motor vehicle for transportation.

DMH Mission Statement

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on “Information for Job Applicants.”

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this position please contact Carol Duggan at carol.duggan@mass.gov or call 978-851-7321 x2395


First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.


I. A Bachelor’s or higher degree in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver’s license at a class level specific to assignment.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor’s degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don’t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Human Services Coordinator I
Primary Location : United States-Massachusetts-Lowell – 55 Technology Drive
Job : Community and Social Services
Agency : Department of Mental Health
Schedule : Full-time
Shift : Day
Job Posting : Sep 19, 2022, 10:43:35 AM
Number of Openings : 1
Salary : 57,885.88 – 79,062.10 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Saned Diaz ,saned.diaz2@mass.gov – 6178948552
Bargaining Unit : 08-SEIU – Local 509 – Social/Rehabilitation
Confidential : No