Overview

The Department of Youth Services (DYS) is seeking dynamic, positive and service-minded individuals to fill the role of Institutional Security Officer III in the Central Region located at 288 Lyman St., Westborough, MA 01581. The selected candidate will work with juvenile justice involved young people ages 12-20 years old (most of the youth served are between the ages 14 and 18 years old) in DYS residential facilities. The Department promotes positive change for the youth committed to our care, and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment.

The goal of DYS is to focus on youths’ gradual reintegration back to the community as productive citizens. DYS works in partnership with provider agencies, law enforcement and school officials, families, communities and others to ensure that the services provided are effective and that they create pathways to success for the young men and women in DYS care and custody. By working in close collaboration with these entities, DYS can continue to help make communities better and safer places.

For additional information about the Department of Youth Services and its programs please watch: https://drive.google.com/file/d/1gyP0kCJ181nBakh9Cc0pNNEyPw7kAoI6/view

The Institution Security Officer III will provide oversight and guidance to Institutional Security Officer IIs and will serve as the liaison between administrative and security personnel in the facility. You will exercise direct supervision over, assign work to and review the performance of employees of a lower grade and participate in the training and mentoring of new employees.

The primary job duties of this position include, but are not limited to the following:

  • Monitor surveillance cameras and patrol assigned interior and exterior areas including parking areas; check locks, maintain security by conducting searches for contraband, preventing incidents and ensuring the safety of staff, clients, residents and youth throughout the facility.
  • Inspect fire and other safety equipment in and around the facility in accordance with established agency procedures and standards to maintain safety of the property, staff, youth, clients and other occupants.
  • Respond to emergency situations by administering first aid, locking down unsecured areas, calling for assistance and performing other actions necessary to gain control of the situation and maintain the safety of all parties involved.
  • Gather information in accordance with established procedures in the occurrence of an incident; enter relevant information into the operations log or electronic client information system to maintain a record of incidents and activities and to share information in an organized manner with the appropriate authorities.
  • Based on assignment, conduct curfew monitoring phone calls to youth placed in the community as determined by regional agency management.
  • Take the appropriate action, in accordance with authorized procedures, to handle specific violations or to respond to emergency situations.
  • Notify other staff and call for assistance to handle emergency situations.
  • Assist in the evacuation of youth, clients, residents or students in drills or emergency situations.
  • Receive and respond to telephone calls from both internal and external parties to provide requested information and guidance to other departments within the facility, other agencies and the general public.
  • Transport youth, clients or residents who may be injured or restrained, to various areas within the facility to ensure the security of all staff, youth, residents and clients.
  • Receive, screen, register and direct visitors to determine visitation eligibility, to preserve order in the facility and to maintain the well-being of residents.
  • Based on assignment, incumbents maintain electronic records of staff vehicle registration and vehicle identification and manage employee identification cards.
  • Lock down the facility based on the facility administrator’s authority.
  • Determine if restraints are necessary when transporting youth.
  • Deny the transition or transport of youth, clients or residents.
  • Refuse access to visitors.
  • Assist in the evacuation of youth, clients, residents or students in drills or emergency situations.
  • Receive and respond to telephone calls from both internal and external parties to provide requested information and guidance to other departments within the facility, other agencies and the general public.
  • Transport youth, clients or residents who may be injured or restrained, to various areas within the facility to ensure the security of all staff, youth, residents and clients.
  • Receive, screen, register and direct visitors to determine visitation eligibility, to preserve order in the facility and to maintain the well-being of residents.
  • Based on assignment, incumbents maintain electronic records of staff vehicle registration and vehicle identification and manage employee identification cards.
  • Serve as liaison between administrative and security personnel and coordinate the activities of first responders and law enforcement with other agencies to keep parties informed, to encourage communication and to support the achievement of common goals.
  • Investigate internal agency staff; confront youth, clients, residents and staff regarding policy infractions and report such infractions to supervisor; document all occurrences in the operations log to enforce agency policies and ensure the safety of all staff and youth.
  • Conduct staff meetings and briefing sessions with subordinates to share information regarding policies, practices, standards and general updates to keep subordinates informed, efficient and in compliance.
  • Provide or arrange for employee training regarding facility policies and procedures, technical on-the-job requirements and problem solving techniques to encourage professional development and to improve employee’s ability to effectively secure the facility.
  • Schedule work for subordinates to ensure adequate operational coverage to maintain the safety of the facility.
  • Direct, assign and supervise the work of subordinate staff; confirm and approve time in Self Service Time Attendance (SSTA); prepare work schedules to ensure adequate operational coverage; manage the use of overtime; complete meaningful Employee Performance Review System (EPRS) reports and work with HR to administer a process for progressive discipline.
  • Assign and prioritize work for subordinates.
  • Authorize youth, clients or residents to use the facility grounds.
  • Take or recommend corrective action against staff members who are not in compliance with agency policies and procedures.
  • Confiscate keys and/or other items from staff members who are deemed a security risk.
  • Send staff home if there is a perceived security risk.

Preferred Qualifications:

  • Excellent written and verbal communication skills; ability to report emergencies to 911 and designated emergency responders; ability to write clearly and produce legible Incident Reports; Ability to read and understand all posted warning and danger signs of potential hazards, safety instructions and Owner Policies.
  • Proficiency with access control, video management and communication system platforms.
  • Experience with data collection; experience with handling contraband and knowledge of chain of command and key control.
  • Proficiency with Microsoft Office Suite.
  • Ability to remain calm in emergency situations; excellent judgement and the ability to evaluate situations, identify critical issues quickly and accurately and respond appropriately in accordance with departmental policy and procedures.
  • Ability to supervise subordinate staff including the assignment, review and evaluation of work.
  • Ability to research, investigate, and compile information; document and relate information; ability to document and relay information clearly and accurately.
  • Ability to mediate conflict with tact, diplomacy and professionalism; Ability to maintain professional composure, adapt to changes in the external environment and organization.
  • Ability to produce written routine correspondence, including logs and reports.
  • Excellent interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
  • Ability to maintain composure when dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • Ability to deal with stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Ability to deal with multiple tasks concurrently.
  • Ability to use discretion when handling sensitive and confidential information.
  • Prior experience in similar security work, be persons of mature judgment and be able to think and act quickly in an emergency.
  • The ideal candidate should be flexible and adaptable; Ability to work as part of a team.
  • Knowledge of the procedures and techniques for handling and transporting restrained and/or injured persons.
  • Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining the need for disciplinary action and recommending disciplinary action.
  • Ability to write concisely, express thoughts clearly and logically.

Additional Information:

This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.

Must have reliable transportation.

Minimum Age Requirement: 21 years

The ideal candidate is flexible and responsive to change. Employees in this position may be required to work extended hours, nights, holidays and/or weekends. Our residential facilities require 24/7 monitoring; assigned shifts include day, evening and night.

Shift: 1st Shift: 8:00 am – 4:00 pm

Days Off: Tuesday and Wednesday

About the Department of Youth Services:

As the Juvenile Justice agency for the Commonwealth of Massachusetts, the Department of Youth Services promotes positive change in the youth in our care and custody. Our mission is to make communities safer by improving the life outcomes for youth in our care. We achieve our mission through investing in highly qualified staff and a service continuum that engages youth, families, and communities in strategies that support positive youth development. For more information please go to: https://www.mass.gov/orgs/department-of-youth-services.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on “Information for Job Applicants”.

Pre-Employment Requirements: Candidates must pass a pre-employment screening which includes: 1) Drug Screening; 2) Psychological Screening; 3) Medical Examination; and 4) Physical Abilities Test (PAT) for direct care positions. If you would like more information, please logon to the DYS website www.mass.gov/dys to access detailed information on the Pre-Employment process.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #2.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have (A) at least two (2) years of full-time, or equivalent part-time, experience in law enforcement or in work involving the protection and/or security of buildings, equipment or individuals, or (B) any equivalent combination of the required experience and the substitutions below.
Applicants applying for positions within the Department of Youth Services are required to obtain and maintain a valid certification in crisis intervention, suicide prevention, Cardio-Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid.
Based on assignment, incumbents may be required to possess a current and valid motor vehicle driver’s license at a class level specific to assignment.
Substitutions:
I. An Associate’s degree or higher with a major in criminal justice, law enforcement, police science or a closely related field may substitute for one (1) year of the required experience.
II. A Bachelor’s degree or higher with a major in criminal justice, law enforcement, police science or a closely related field may be substituted for the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don’t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Institution Security Off III
Primary Location : United States-Massachusetts-Westborough-PO 288-Lyman St
Job : Public Safety
Agency : Department of Youth Services
Schedule : Full-time
Shift : Day
Job Posting : Jan 11, 2023, 9:29:54 AM
Number of Openings : 1
Salary : 46,180.16 – 62,376.86 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Natasha Lugo / [email protected] – 8572830119
Bargaining Unit : 02-AFSCME – Service/Institutional
Confidential : Yes
Hybrid Work Eligible : No