The Intake/Health/Behavior Technician is responsible for providing high quality information regarding resources, intake services, and referrals to people coming into the intake lobby. Will be responsible for reducing shelter intake and length of stay in the shelter through the provision of helpful, supportive, non-judgmental, proactive services that reunite lost pets with owners, and give owners tools to be able to keep their pet. Responsible for processing animals into the shelter, performing evaluations on animals, and coordinating with animal control to get correct information regarding AC pickups.
ESSENTIAL JOB FUNCTIONS (not limited to)
- Assist pet owners wishing to surrender their pet. Provide helpful information to them and encourage them to keep their pet by providing information about services. If they are intent on surrender, make appointment for that surrender.
- Answer phone calls pertaining to intake. Check voicemails of the intake department and return calls.
- Coordinates and communicates with animal control about all incoming animals, ensuring the proper information is collected and recorded.
- Thoroughly evaluates animals coming into the shelter (check weight, temperature, check for wounds, if the animal is spayed/neutered, determine if the animal(s) need to go to the vet).
- Provide vaccines, microchips, medications, or anything needed to animals in our care.
- Assist owners wishing to reclaim an animal. Walk people around the building and help them with the process of reclaiming.
- Enter all data related to the intake of an animal into the ShelterLuv system.
- Review and respond to intake emails.
- Review all lost/found social media pages to try to match up ones coming in with ones being lost.
- Provide medications to all animals on the task list.
- Take animals to vets as needed.
- Keeps intake lobby and evaluation room clean.
- Responsible for daily rounds and reviewing system notes to determine if animals residing in the shelter need to be added to the medical list.
- Work with Intake/Health/Behavior Manager to determine appropriate behavior plan for animals when needed.
- Work with behavior plans with animals noted in the system.
- Post daily lost/found animals on TMAS Facebook page.
EDUCATION, KNOWLEDGE, SKILLS, ABILITIES
- Will be asked to communicate with the public daily in a professional manner.
- Must be non-judgmental, open to new ideas, endlessly optimistic, follow instructions, and comfortable with change.
- Must be able to learn basic veterinary concepts such as vaccine protocols, deworming protocols, and information about diseases prevalent in animals.
- Must be able to stand or sit for 8 or more hours.
- Must be able to lift and carry up to 50 pounds.
- Must be able to bend and kneel repeatedly.
- Must be able to work in potentially extreme environmental temperatures.
- Must be able to work under stressful situations and work efficiently and effectively under those conditions.
- Must be able to cope with varying degrees of injured animals and with euthanasia.
- Ability to cope with frustrating situations and remain calm.
- Ability to rapidly and accurately process information.
- Ability to recognize the need for assistance and ask for help.
- Ability to work independently and work as a team.
- Demonstrate capability to conduct oneself in a calm and professional demeanor when dealing with the public and/or with difficult situations.
- Demonstrate capability to effectively communicate orally and in writing.
- Ability to effectively manage a wide array of tasks, projects, and responsibilities.
- Ability to work productively with frequent interruptions.
- Proficient in basic computer applications, such as word processing, spreadsheets, and internet usage.
- Record keeping, organization, and planning skills.
POTENTIAL FOR PROLONGED EXPOSURE
- Prolonged exposure to various aqueous solutions, including but not limited to, dish soaps, laundry detergents, bleach, etc.
- Prolonged exposure to hydrogen peroxide.
- Prolonged exposure to various zoonotic diseases.
- High school education completed.
- Have job-related experience.
- Candidate should be a highly motivated, enthusiastic self-starter with a positive professional attitude.
The offices and operations of an animal shelter can be high stress and very busy at times. This position will typically have a set schedule with rotating weekends. Candidate must be flexible with schedule changes and short notice requests.
Must be willing and able to work weekends and holidays if needed. This position requires a motivated individual who enjoys working with people and animals.
Responsibilities include, but not limited to: Conduct evaluations on all incoming animals, coordinate with animal control, assist people missing their animal, processing of all data associated with animal entry into our shelter management software, implement behavior plans, and cleaning of intake office area.Apply Now