Pay Rate: $16 – $18+tips
The Lodge at Whitefish Lake, Montana’s only AAA Four Diamond resort, is seeking a Marina Supervisor to help lead our marina crew.
Our team provides outstanding levels of service to our diverse and worldly guests, acting as ambassadors of the Lodge and all that Northwest Montana offers. Join a passionate team of hospitality professionals in a dynamic, busy and fun environment.
The Supervisor plays a key role in the leadership of the Marina Department at The Lodge at Whitefish Lake. Our ideal candidate will use their experience and knowledge of marina and boating operations including the maintenance of all vessels, equipment, and infrastructures to advance the customer experience of Lodge guests.
The Supervisor will lead daily operations with efficiency, integrity, patience, awareness, and compassion. They will exhibit excellent communication and problem resolution skills while providing outstanding service to our guests along the way. They will act as an advocate for the marina, be a creator of personal experiences, and develop relationships with guests that will compel them to return.
Experience in a similar role is required, and a strong base of local knowledge is preferred.
There may be opportunities for year round employment within other departments.
If this sounds of interest to you, we’d love to get to know you!
Main Duties And Responsibilities
Transport guests safely to and from their destination.
Maintains overall appearance and cleanliness of the vessels.
Trains and manages employees in boating operations.
Maintains engines and systems up to factory or above specifications.
Maintains all shipboard safety equipment and verifies it is valid, functional, and inspected as necessary.
Repairs or replaces all operational and safety systems, as needed.
Maintains pier and coordinates cleaning
Keeps accurate master’s log, a daily summary of events, the number of people aboard.
Inspects vessels to ensure efficient and safe operation of vessels and equipment, and conformance to regulations.
Steers and operates vessels, using radios, depth finders, radars, lights, and buoys.
Oversees daily operations including: check-out/in’s, fueling, parking of boats, etc.
Helps train new hires for day-to-day operations
Coach and counsel employees, when necessary
Launches all vessels for customers
Test runs and operates all vessels and systems
Working weekends and holidays; days and nights, may be required
Knowledge, Skills And Abilities
Requirements and Core Competencies – Knowledge of Marina, Local and State laws and procedures.
Must be organized and detail oriented.
Must be a team player.
Must be a strong leader with a hospitality first mindset.
Desires to provide phenomenal guest experiences, a passion for quality, and attention to detail.
Strong communication skills with the ability to develop relationships and foster cooperation.
Ability to build strong relationships and lead a team.
Successful track record in professionally addressing & resolving difficult and challenging issues at all levels.
Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values.
Proven leadership skills, which include coaching and training abilities and strong motivational skills.
Computer literacy (Word, Excel, Power Point).
Must be alert and quick reasoning. Should be able to make decisions in the best interest of the hotel.
Ability to interpret instructions and guidelines set by the hotel’s policy and procedures.
FREQUENCY KEY: Rare- Up to 1 hour, Occasional- 1 to 3 hours, Frequent 3 to 6 hours, Constant- 6 to 8 hours
PHYSICAL ACTIVITY FREQUENCY
Walking, climbing stairs Constant
Near Vision Constant
Far Vision Constant
Lifting/Carrying (20 lbs.) Occasional
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, or hear, taste or smell. The employee is occasionally required to stand, sit, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms.
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Additional InformationIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the requirements of the company.
- Participate in industry organizations.
- Maintain an open line of communication between guests, employees, and management.
- This position may be required to perform other and additional duties assigned by the Marina Manager.
The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana’s premier leisure and outdoor activity destination on the shores of Whitefish Lake.