At LDRM we streamline the review, validation, compliance and submission of virtually any government-specific system application. That enables our customers to achieve predictably lower costs, greater information security, leaner operations and more effective digital government. LDRM specializes in background investigation support, records management, business automation and optimization, and administrative support.

LDRM is a joint venture between two companies, DTSV and Lockwood Hills, a subsidiary of Akima. If you would like more information regarding LDRM please go to: www.ldrmllc.com

We are looking for individuals like you to be part of our talented team of professionals (or put in any word… Developers, IT Professional, etc.) that does what it takes to assist our clients meet their mission!

Hybrid Remote – Teleworking. Candidate must be able to come into the office for approximately 4 – 6 weeks of training, occasional meetings, requirements of your position duties and other contract requirements.

Candidate must live within a 90 mile commuting distance from the work site.

Job Summary:

The Operations Excellence Specialist (OES) supports the Change Management team to drive efficiencies throughout the Kentucky Consular Center (KCC). This incumbent will analyze data, prepare reports, make recommendations, provide briefings as needed, and help drive performance improvement through measurement, analysis, and continuous process improvement activities.

Job Responsibilities:

  • Analyze and benchmark specific processes to support improvements

  • Identify process efficiencies across the KCC operations

  • Analyze system inefficiencies and recommend changes for improvement

  • Develop tools that support existing or new processes

  • Develop training materials or instructions where required

  • Research data and best practices for KCC processes

  • Perform other duties and responsibilities as required.

Additional Duties and Responsibilities:

  • Prepares reports using Power BI

  • Prepares spreadsheets using MS Excel

  • Prepares analytical reports and proposals


Minimum Qualifications:
  • Associates Degree plus one year of work in similar field

  • An additional two years of work experience in a similar field may be substituted for the AA Degree

  • You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19.

  • Must be a US Citizen with ability to obtain a government clearance.

  • Must live within 90 miles of Williamsburg KY.

Desired Qualifications:
  • Strong command of the English language both verbally and written

  • Strong administrative and organizational skills

  • Working knowledge of Power BI

  • Experience working with Microsoft Excel

  • Excellent interpersonal and communication skills

  • Demonstrate a professional work ethic

  • Ability to work independently and as a member of the team

  • Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience

  • Positive attitude focused on customer satisfaction

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at [email protected] or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Shift : Day Job
Job : Office & Administrative Support
Travel : No
Organization : Lockwood Hills Federal, LLC