Overview

Location: Whitefish, MT 5997

Job Description

The Lodge at Whitefish Lake, Montana’s only AAA Four Diamond resort, is seeking a Overnight Manager to help lead our guest service departments.

The Overnight Manager directly supervises front desk personnel, night auditor, overnight housekeepers/housemen and ensures proper completion of all front desk, night audit, houseman, and security related duties. Works closely with the Front Office Manager, Resort Manager and Owner/Operator to direct the activities of the front desk, night auditor, houseman/housekeeping

Experience in a similar role is required, and a strong base of local knowledge is preferred.

Our guest service team provides outstanding levels of service to our diverse and worldly guests, acting as ambassadors of the Lodge and all that Northwest Montana offers. Join a passionate team of hospitality professionals in a dynamic, busy and fun environment.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana’s premier leisure and outdoor activity destination on the shores of Whitefish Lake.

If this sounds of interest to you, we’d love to get to know you!

Job Responsibilities

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.

Conduct Briefing for all staff during Night Shift.

Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

Maintain a professional and high-quality service-oriented environment at all times.

Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.

Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests’ cars and other responsibilities to ensure all requirements are met during our guests stay.

Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward.

Ensure the accurate completion of the daily night audit in a timely fashion.

Must be able to perform the full night audit if needed.

Oversee preparation of daily summary reports.

Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.

Should Show Initiative, Problem Solving, Staff Training, Team Leading.

Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

Be aware and able to enforce all fire-life-safety procedures.

Remain current in all updates with regards to new procedures and training.

Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Knowledge, Skills And Abilities

Requirements and Core Competencies –

Requirements and Core Competencies – Ability to communicate effectively verbally, in writing, and over the phone, with Staff, Senior Management team members, and Ownership.

Excellent leadership, interpersonal and problem-solving skills.

Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.

Ability and willingness to work with various office equipment and software systems.

Valid driver’s license is necessary to aid in shuttles if needed.

Must maintain a positive influence in the community and positive relations with area vendors.

Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success over one’s own interests.

Quality – Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.

Guest Service – Responds promptly to guests’ needs and takes ownership of the overall guest experience.

Professionalism – Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

Profitability – Makes a conscientious effort to help minimize waste of products, equipment, and supplies to increase the department’s profitability and the entire property.

Leadership- responsible for leading all overnight employees to ensure the overall success of the team.

QUALIFICATION STANDARDS

EDUCATION

Business Degree (in Business Administration or Hospitality) an asset but not required.

Experience/ Licenses Or Certificates

Minimum of 2 years’ experience in hospitality industry an asset.

Physical Requirements

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Additional InformationSCHEDULE / HOLIDAYS/ PTO

This position requires regular, reliable, and punctual attendance. An Overnight MOD is expected to usually keep a 5-day-a-week schedule but adjust as needed according to business needs; for example, a 6-day week may be required during peak business periods. A workweek of up to 50 hours per week can be expected. However, it can be more or less, depending on business needs. Working evenings, early mornings weekends, and holidays may be required. Holidays and PTO are in accordance with the AH Exempt Employee policies as outlined in the Employee Handbook. Typically, PTO will not be permitted during June 15 – September 15 and December 15 – January 5.

HOUSING may be available upon request, please inquire if needed.