Overview

Summary

Hyatt Regency DFW is conveniently located at Terminal C at the DFW Airport with 812 guestrooms and 85,000 square feet of event space. The hotel is seeking top-talent to add their personality and engagement to the guest experience!

Hyatt Regency DFW Map

We offer excellent benefits

  • Free room nights, Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental and Vision Insurance after 30 days for Full time
  • 401K with company match
  • 7 paid holidays and generous Paid Time Off
  • Paid Family Bonding Time and Adoption Assistance
  • Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
  • Tuition Assistance program
  • On Site Parking
  • Meal Provided during shift and much more!

Let’s talk about your schedule

We are seeking a Full Time Phone Operator with flexible availability. Shift duration is 8hrs ranging from 1pm to 2am.

What are you responsible for?

As a phone operator, you will be responsible for guaranteeing the smooth operation and handling of all telephone communication, providing quick, well organized, polite telephone services to guests and hotel staff. Phone operators are responsible for answering external and internal calls to and from the hotel. The phone operator directs guests to shuttle pick up locations and receives and dispatches guest requests. The phone operator is responsible for dispatching emergency services as needed in coordination with Airport resources.

Qualifications

How do you know if this job is for you?

  • Must have Flexible availability working any day from 7am to 12am, including, weekends and holidays.
  • Previous Phone operator experience Required
  • Computer knowledge and experience required.
  • Must have the ability to work alone, with others, and remain at work station for entirety of shift.
  • Must have customer service experience with excellent written and especially verbal communication skills.
  • Skilled in active listening and able to provide clear concise directions
  • Must be able to sit for extended periods of time.

“Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.”