Overview

Job Overview

We are seeking a highly organized, goal-oriented manager to handle day-to-day operations of the Caseworker program. In this role, your duties will include supervising program staff to ensure goals and targets are met, ensuring programmatic requirements and quality standards are met, and reporting any work-related issues or program feedback to management.

To be successful as a program manager, candidates should have excellent leadership skills, as well as the ability to identify problems and solve them quickly and effectively. Ultimately, a top-notch program manager should have a strong working knowledge of management and human services best practices.

Responsibilities

  • Handle the day-to-day management of grant activities.
  • Supervise a team of professionals to include ensuring adherence to programmatic requirements and guidance, establishing workloads, delegating tasks, conducting performance evaluations, reviewing timesheets/expense reports, providing on-the-job training and other professional development opportunities, and promptly addressing areas of concern.
  • Resolve complaints, provide support, and answer questions regarding services.
  • Assess the need for supplies, materials, equipment, and staff training by directing the requisition of purchases.
  • Review programmatic records/files for accuracy and completeness.
  • Assess service delivery and prepare activity reports to assess quality of services and validate progress on implementing services according to contract activity descriptions, logic models, or scopes of work.
  • Coordinate outreach events for the purpose of educating the community about the services available to include targeted recruitment events designed to increase use of services.

Requirements

  • A Bachelor’s degree in Human Services, Social Work, Child Development, Early Childhood Education, or related field.
  • Minimum of three years’ experience in childcare or other work with parents and children. Experience in licensed child care, teaching/training adults, case management, social work, or similar activity is preferred.
  • One to three years’ experience supervising staff.
  • Knowledge of principles and processes for providing customer and personal service, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of personnel and human resources to include processes for staff recruitment, selection, training, and personal information systems.
  • Knowledge of computer software and databases.

Disclaimer

In support of our mission to advance the well-being of children, the Partnership requires all staff to be vaccinated. New hires will be required to provide proof of vaccination on date of hire or make a medical or religious accommodation request.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

About Partnership for Children

We are an established, family-focused, and child-centered non-profit serving Fayetteville, NC and surrounding counties. We offer our employees a wide range of core benefits and family-focused programs like flexible schedules, paid child involvement leave, and professional development.

Partnership for Children has received numerous awards and recognition for the great care we take in improving outcomes for young children and their families. Most recently, we were voted Best Non-Profit for the second consecutive year by the Fayetteville Observer’s Readers’ Choice Awards.

Job Type: Full-time

Pay: $40,863.00 – $45,971.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Vision insurance

Schedule:

  • Monday to Friday

COVID-19 considerations:
All staff and visitors must wear masks in public areas, maintain social distancing, and self-screen before entering the building.

Education:

  • Bachelor’s (Required)

Experience:

  • Early childhood education: 3 years (Preferred)
  • Management: 1 year (Required)

Work Location: Multiple Locations