DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (COVID-19 – VA 005) in-accordance with 5 U.S.C. 3304(a)(3) and 5 CFR 337.205(b)(1)-(4).

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This Program Support Assistant (OA) position is located in Green Bay Outpaitnet Clinic. This position serves in the office for Psychiatry Residency and Medical Education as the Residency Program Coordinator which provides administrative support to the Psychiatry Residency Program Director in connection with residency activities through the Medical College of Wisconsin and Associate Hospitals (MCWAH) Northeastern WI Psychiatry Residency Program. In addition, the position provides administrative support for resident training tracking and coordinates education activities for the residency program including but not limited to such things as resident orientation, educational lectures and activities, resident meeting, examination, etc.


  • Work closely with all Services and provides guidance and advisory services to ensure appropriate actions are taken with regard to Student Trainees, Associate Health Trainee positions, and Resident Trainees.
  • Provide proficient consultative and administrative support to help maintain compliance of offered education programs with accreditation requirements from a wide range of education accrediting bodies.
  • Work with academic affiliates to assure that all NEWAC training programs meet accreditation requirements for each professional discipline and level of training.
  • Provide direct administrative/clerical support to, and meets regularly with, the Residency Program Director concerning program administration issues, activities, and resident and medical learner rotation status.
  • Provide administrative regulation and support to residents and medical learners.
  • Track and report, ensure compliance with processes regarding licensing, moonlighting, annual contracts, and initial and re-credentialing of trainees.
  • Develop, implement, and oversee the maintenance of appropriate electronic and/or paper record keeping for the residency, residents, and medical learners.
  • Assist in residency recruitment, manages communication with residency applicants, utilizes the Electronic Residency Application Service (ERAS) to monitor residency applications, perform all Match responsibilities, and corresponds with newly matched residents about requirements and process for appointment to the participating sites.
  • Coordinates and conducts the on-boarding and off-boarding of trainees.
  • Coordinate collation and tracking of input from clinical and administrative Services in the preparation and completion of reports to assure the accuracy and timelines of submission deadlines set by VISN Office of Academic Affiliations (OAA), and VA Central Office.
  • Review and monitor expenditures and obligations within the training budget including fund control points (FCP’s) for clinical trainee disbursement agreements and stipend support, and education administrative costs.
  • Works as the primary timekeeper.

Work Schedule: Monday-Friday, normal business hours

Position Description Title/PD#: Program Support Assistant (OA)/

Physical Requirements: The work of this position is primarily sedentary, although some slight physical effort (in the carrying of light items) may be required.



Conditions of Employment

  • You must be a U.S. citizen to apply for this job
  • Subject to a background/suitability investigation
  • Designated and/or random drug testing may be required
  • May serve a probationary period
  • Selective Service Registration is required for males born after 12/31/1959
  • A complete application package; Resume, Transcripts, etc.
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-6 Specialized Experience: Must have one full year of specialized experience equivalent to at least the next lower grade level (GS-5) in Federal service that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Specialized experience includes: Possessing the ability to type 40 words per minute, ability to perform advanced functions utilizing computers, various word processing packages, spreadsheets, and database programs utilized in a business setting; e.g., Microsoft Excel, Word, Outlook, and SharePoint; Adobe Acrobat and Front Page and/or Word Press and/or HTML/XML. Managing and maintaining a SharePoint website and ensuring documents and forms are accurate and current. Identifying, considering, evaluating and resolving issues or problems of a procedural or factual nature; knowledge of budgetary rules, regulations and Federal guidelines pertaining to the use, auditing and tracking of funds distribution for expenditures. Working with policies, regulations, directives, handbooks, standards and guidance in order to provide support to and maintain compliance to the Program.

TYPING PROFICIENCY: This position requires the ability to type 40 WPM.

There is no educational substitution for the GS-6 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee’s credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Clement J Zablocki Veterans Administration Medical Center

5000 West National Avenue

Milwaukee, WI 53295