Overview

GENERAL JOB DESCRIPTION:The Medical Case Manager provides comprehensive HIV case management services with compassion and care to individual living with HIV/AIDS and according to guidelines established by the agency, the North Carolina AIDS Care Unit and Ryan White. Assesses, coordinates and monitors services and care plan development, assists in and advocates for access to services, including medical services. Provides adherence education and advocacy within the community.Additional responsibilities include those related to the Enlaces Por La Salud Curriculum. These include addressing individual and structural barriers to engaging in HIV care by providing culturally relevant Spanish-language health care navigation for HIV+ LatinX Community. The MCM will be trained in a project specific strengths based counseling program in order to deliver a novel 6-session intervention to each client. The intervention is designed to increase a client’s knowledge, comfort, and practice with HIV care and support services by discussing such topics as: HIV diagnosis concerns, communicating with medical providers, disclosure, and social support. The MCM will work closely with their regions’ Disease Intervention Specialist (DIS) and State Bridge Counselor (SBC), as well as local HIV providers and support service agencies to assist newly diagnosed/identified or out of care HIV+ LatinX Community enter and remain in care, working with these patients from 6-12 months in addition to traditional Medical Case Management.MAJOR DUTIES AND RESPONSIBILITIES:Build a trusting, effective and empowering relationship with the client, identifying a client’s strengths, needs and barriers to accessing HIV medical careAll core components of HIV medical case management: referral, intake, assessment, including the health risk acuity scale, care plan development, resource development, coordination of services, monitoring, reassessment (including quarterly care plan review) and dischargeDevelop individualized care plans for clients which include educating a client on medication adherence tools, how to seek out a support network, addressing nutrition, mental health, and substance abuse and other issues and accompany participants to medical and other service appointments if necessary and provide follow up on such visitsDocument all contacts with clients or others pertaining to the client in progress notes which will be reflective of the client’s care plan and input and maintain accurate and up to date client and demographic information in programmatic softwareWork closely with and proactively connect clients to community health organizations, medical service providers and other services to assist clients in maximizing their medical treatmentsProvide referrals and advocacy for social support services such as mental health counseling, substance abuse counseling, housing and food assistance, legal aid and other community servicesMeet all programmatic and third part deadlines; providing all billing records, reports, daily and monthly work records, time sheets, surveys and requests when dueWorking knowledge of and adherence to HIPAA regulations and maintain confidentiality of client’s records, situation and information Provide education and information on HIV, prevention, safer-sex techniques and ongoing education to clients and their families as well as other organizations and others as requestedWork effectively and with other community service providers to ensure optimal quality of services offered to clients and to develop new resources to meet the needs of the client; maintaining the highest level of professionalism and cooperation at all times with other service providersEstablish and maintain relationships with LatinX serving organizations and community Conduct outreach and education in the LatinX communityAttend local and regional LatinX community events and programmingMINOR DUTIES AND RESPONSIBILITIES: Participate in trainings, supervision, agency and inter-disciplinary teach meetings and required agency functionsProvide crisis intervention as neededAssist with providing support groups for clientsParticipate in continuous quality improvement for the department and the agencyQUALIFICATIONS:The COVID-19 vaccination is required as a condition of employment.Spanish/English proficiencyBachelor’s degree in Social Work, Psychology, Health Education, Public Health Educational Psychology or related social services field preferredExperience is not necessary and training will be provided.Valid driver’s license, reliable transportation and auto insurance coverageKnowledge of medical case management modelWorking knowledge and expected willingness to remain current on HIV and related medical and cultural issuesSelf-starter able to work with limited supervision with strong interpersonal, conflict resolution and problem solving skills Ability to communicate effectively both verbally and in writing with skill and willingness to train othersAbility to comfortably and professionally build, maintain and navigate working relationships across the agency spectrum; including but not limited to clients and their families, community partners, staff colleagues, volunteers, third party providers, donors and members of the Board of DirectorsKnowledge of and expected willingness to remain current on LGBTQ+ cultural issuesKEY COMPETENCIES: Comfort in generally using a computer with proficiency in Word and Excel and aptitude and willingness to learn other job specific programsPassing score on HIPAA regulations training, understanding of confidentiality and expected willingness to maintain these standards at all timesAbility to demonstrate cultural competency and understanding of the structural barriers impacting health outcomes Ability to recognize and maintain personal and professional boundaries as well as practice regular self-careThe above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be construed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. RAIN will engage in an interactive process with employees requesting medical or religious accommodations.RAIN’s policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, religion, national origin, sex, gender, age, marital status, disability or veteran status.