To be considered for appointment, candidates must be eligible for reassignment or transfer in accordance with Civil Service Law OR be reachable on the appropriate Civil Service eligible list.

In order to be eligible for transfer, candidates must have one year of permanent competitive or 55-b/c service as a Resources and Reimbursement Agent Trainee 1, Resources and Reimbursement Agent Trainee 2, or Resources and Reimbursement Agent 1 and be eligible for lateral transfer; OR be eligible to transfer under Section 52.6 or Section 70.1 of the Civil Service Law.

Individuals certified eligible for the 55b/c program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55b/c of the Civil Service Law AND possess a Bachelor’s degree will also be considered. Please provide a copy of your eligibility letter with your response.

Candidates with a score of 100 or higher on the current 2019 PCO eligible list who are interested in this vacancy are encouraged to apply. Please provide a copy of your test score with your response.

Duties Description
The Office of Mental Health (OMH) is seeking qualified candidates to fill a Resources & Reimbursement Agent 1/Resources & Reimbursement Agent Trainee position in the Office of Financial Management, State Operations Finance Group, Bureau of Patient Resources in our Capital District Patient Resource Office. The Patient Resource Office (PRO) is responsible for documenting financial resources of mental health clients and/or their family members in order to determine reimbursement sources to pay for services and to determine eligibility for benefits.

Duties may include, but are not limited to:

  • Investigate, develop and protect clients’ financial resources.
  • Investigate disability, medical and hospital benefits, and insurance coverage and determine ability to pay.
  • Acquire knowledge about all reimbursement and program sources available to recipients of OMH services such as Medicare, Medicaid, health insurance, Social Security, Veteran’s Administration, Food Stamps and other government programs as well as private ability to pay.
  • Acquire knowledge about and be able to access and use OMH, Medicaid and other benefit and insurance related computer applications.
  • Review and discuss with patients/clients, their families, attorneys, and other interested parties concerning clients’ finances.
  • Set charges and ensure that reserves and adequate spending allowances are maintained.
  • Work with OMH facilities and community residences regarding financial aspects of client support systems; and interact with other agencies such as Social Security, local Department of Social Services and billing intermediaries.

Additional Comments

Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.

All OMH Central Office employees who are vaccinated for COVID-19 must show proof of
vaccination. Fully vaccinated means that two (2) or more weeks have elapsed since
receiving either the second dose in a two-dose COVID-19 vaccination series (e.g., Pfizer-
BioNTech or Moderna) or the first and only dose of a single-dose vaccine (e.g., Johnson &
Johnson [J&J]/Janssen). Those not vaccinated must indicate this. Vaccination is required
for many OMH positions but not all. Those not vaccinated for COVID-19 are ineligible for
appointment to positions that require vaccination.

The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees’ unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.