Professional Staff


Academic Services

Rochester, NY

Jan 11, 2023

Feb 11, 2023 – 11:59 PM EST

Full Time

Position ID:

Job Description:

Function of Position:

The Specialist II, Learning Technologies Support, will lead training and support initiatives for faculty and students in the adoption and use of educational technologies including Brightspace and related 3rd party tools. The position is also the lead for the Faculty Innovation Center providing walk-in and Zoom support for faculty as they develop and teach online, hybrid, remote, hyflex, and web-enhanced classes. This position is an integral member of the instructional development team that supports every faculty who utilizes instructional technology.

In addition to providing training and support to faculty, this position will assist students with accessing and using educational technology by creating training and support content to ensure that they can use these tools.

Primary Functions:

  • Develop and conduct workshops, demonstrations, and individual face-to-face or virtual training sessions for faculty and staff in the use of Brightspace and other applications as needed.
  • Provide new faculty training for online learning course development.
  • Manage the operations of the Faculty Innovation Center (FIC), a space that provides faculty with the technology, resources, and support to meet their needs.
  • Provide one-on-one consultation for faculty and staff in solving technology issues and design questions.
  • Develop support materials, including tutorials, orientations, help sessions, and workshops, as needed to support student and faculty adoption of learning technologies.
  • Act as an expert resource for our Brightspace learning management system and related tools.
  • Communicate knowledge and application of learning technologies.
  • Remain current and maintain a thorough understanding of the latest industry technology tools and trends in online education.

Secondary Functions:

  • Assist in the operations and support of the LMS and related tools.
  • Perform other duties and responsibilities assigned by the Assistant Director.
  • Assist with and implement onboarding systems for students at the start of each semester.

MCC Expectations:

  • Adheres to the College Code of Conduct.
  • Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
  • Maintains technological competencies utilized by the College.
  • Commits to the philosophy of a comprehensive community college.
  • Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.


Required Qualifications:

  • Earned a Bachelor’s degree from a regionally accredited higher education institution.
  • Demonstrated professional experience training and supporting students and/or faculty in an educational environment.
  • Experience in educational technology, online learning or a directly related field.
  • Knowledge of emerging technologies utilized in online, remote and hybrid learning environments.
  • Demonstrated ability to support and troubleshoot software problems.
  • Ability to work in a team atmosphere.

Preferred Qualifications:

  • Earned a Master’s degree from a regionally accredited higher education institution.
  • Experience in higher education.
  • Experience developing and teaching online courses.
  • Demonstrated experience in managing multiple projects and working with multiple stakeholders.
  • Experience with classroom technology, web conferencing, multimedia applications such as podcasting, and authoring tools for instructional purposes.
  • Ability to adapt working hours to meet project requirements.
  • Bilingual and able to read, write, and speak Spanish, or other languages, proficiently.

Additional Information:

MCC is currently testing a Pilot Telecommuting Program that runs from October 25th, 2021 to June 30th, 2023. Under the pilot program, this position may be eligible for remote work up to 5 days per pay period pending departmental need and leadership approval. The pilot program may be extended or terminated at any time at the College’s discretion.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College. MCC provides equal access to the Boy Scouts and other designated youth groups

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Application Instructions:

Interested applicants must apply online

Applicants MUST submit the following documents* to be considered for this position:

1. Resume/CV
2. Cover Letter

  • Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing your foreign academic accomplishments to standards in the U.S

After submitting your Resume/CV, (Step 4) the subsequent pages enable you to upload additional documents (e.g., cover letter, etc.).