Overview

Support students, staff, faculty, community members, and guests by providing exceptional customer service over the phone and in-person. Assist current and prospective students, sponsoring agencies, and other educational partners by providing accurate information on college programs and services.

Essential Responsibilities and Duties

  • Serve as front-line contact and create a welcoming environment for students, staff, faculty, and community members.
  • Participate in the daily operation of the center.
  • Respond courteously and promptly to in-person and telephone inquiries, serving diverse populations in a warm inclusive manner.
  • Provide accurate, consistent information.
  • Assist faculty with classroom setup and entry, laptop checkout, supplies, electronic support, and technology.
  • Checkout program-specific supplies.
  • Open and close building and classrooms.
  • Report building/safety issues.
  • Use college software (Banner, MySLCC, and SLCC website) to trouble-shoot issues with application and registration.
  • Assist students with the admissions and application process.
  • Help process transcript requests, residency documentation, enrollment verification forms, and other documents.
  • Perform functions related to the Information Desk, including knowledge about OneCard, Parking, and Cashiering Services.
  • Participate in staff meetings and trainings to stay current on college information.
  • Support other entities within the department through cross-training and filling in as needed.

Essential Responsibilities and Duties Continued Minimum Qualifications

High School diploma or GED
One (1) year related work experience
Basic computer skills.
Additional education may be substituted for work experience on a 1:1 basis.

Preferred Qualifications

Experience working in higher education or customer service
Experience working with diverse populations
Experience in higher education, either as a student or as an employee
Bilingual or Multilingual

Knowledge, Skills & Abilities

  • Excellent customer service skills, cultural competencies and sensibilities.
  • Ability to work collaboratively with other office staff at a variety of campuses and departments
  • Organizational and processing skills with a high level of accuracy
  • Reliability, punctuality, and ability to work independently
  • Basic computer literacy, including word processing, data management, and internal navigation
  • Knowledge of general office procedures and etiquette
  • Ability to use basic office equipment and computer database systems and programs
  • Ability to safeguard protected information
  • Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College and community.
  • Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.

Non-Essential Responsibilities and Duties Special Instructions

SLCC Westpointe Campus: Flex start time Mon-Thu, between 8:00am-10:00am with flex end time between 1:00pm-4:30pm & Fri, 8:00am– 4:30pm flex

Based at WPC but could include work/travel to other SLCC campuses.

A background check may be required for this position.

Please indicate on your resume if your work experience is full-time or part-time.

SLCC Highlights

Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging HSI, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

FLSA Non-Exempt SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”).

This position may require the successful completion of a criminal background check.