The Supervisory Health System Specialist (System Redesign), GS-0671-13 supervises and implements a Performance Improvement program at the Health Care System level. The position is responsible for delivering Performance Improvement techniques to a broad array of programs and services throughout the Medical Center, including Lean, Six Sigma, Coaching, Project Management, and Training.
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Work Schedule: Monday – Friday; 8:00 a.m. – 4:30 p.m.; Tour of duty subject to change to meet the needs of the Agency
Telework: Available per Agency policy
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Health System Specialist (System Redesign)/PD99933S
Relocation/Recruitment Incentives: May be authorized for highly qualified candidates
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Major duties include, but are not limited to:
- Assigning work to subordinates, delegating authority as appropriate and holds staff responsible and accountable for the performance of the duties associated with Health Care System wide performance improvement programs, projects, products, under their supervision and management.
- Conducting extensive work in analyzing data and conducting background research on the issue.
- Pulling, isolating, and manipulating data to identify root causes of a performance issue.
- Developing statistical models to measure success of performance improvement actions.
- Converting data into numerous formats using advanced statistical models including statistical process control charts, histograms, paretto charts, and many more.
- Identifying and providing for management development and training needs of key staff members.
- Participating in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts.
- Acting as the project lead for healthcare and operational improvement projects impacting patient care delivery systems and functions throughout the medical center.
- Facilitating, coaching, and training audiences at all levels of the organizations throughout the lifecycle of a performance improvement project.
- Identifies alternative systems and processes based on Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors.
- Collects baseline information, identifies limitations in current systems, and discovers potential improvements.
- Developing statistical, graphical, and narrative reports, and communicating these studies to medical center executive leadership, service chiefs, supervisors and other staff.
- Aligns appropriate performance improvement teams and resources, project scopes, and value streams, strategic and operational plans.
- Identifying projects critical to improving quality outcomes and maximize return on investment of utilized resources.
- Providing instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring.
- Performs other duties as assigned.
Conditions of Employment
- You must be a U.S. citizen to apply for this job
- Subject to a background/suitability investigation
- Designated and/or random drug testing may be required
- May serve a probationary period
- Selective Service Registration is required for males born after 12/31/1959
- A complete application package; Resume, Transcripts, etc.
- Selected applicants will be required to complete an online onboarding process
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
Health System Specialist Individual Occupation Requirements:
Undergraduate and Graduate Education:
Major study — hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.
Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
- Missions, organizations, programs, and requirements of health care delivery systems;
- Regulations and standards of various regulatory and credentialing groups; and
- Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
Special Provision for In-service Placement:
Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:
- Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
- Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
- Oversight by an experienced health system administrator with periodic evaluation of the individual’s progress and appropriate adjustment of the training program.
- Graduate degree health related or business field
- Green Belt Lean Six Sigma required, Black Belt Lean Six Sigma preferred
- Leadership experience as Service Chief (VA)/ Department Director (non-VA)
- 3 + years of experience in leading performance improvement/system redesign methodology and tools, e.g. LEAN, Six Sigma, 5S, PDCA, RPIW) in an acute hospital setting to improve workflow, quality and productivity, MUST have proven track record in process improvement
GS-13 Grade Level Requirements:
GS-13 grade level: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-12) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Supervisory Health System Specialist – Supervisory Facility Systems Redesign Coordinator. Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have obtained this experience working within a health care setting, working directly with clinicians and local leadership to develop performance improvement techniques; applying organizational and system-wide strategies for continuous quality improvement; and experience running and supervising an administrative component of a health care system customizing in facility wide performance improvement programs, projects, and products.
There is no educational substitution for the GS-13 level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website which can be found at https://www.opm.gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee’s credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
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San Francisco VA Medical Center
4150 Clement Street
San Francisco, CA 94121