Overview

JOB INFORMATION

Exempt; full-time; 40 hours per week; Monday – Friday; 7:30 a.m. – 4:30 p.m.; full-benefits

This professional role provides supervisory and technical leadership for the Network and Voice Services teams within the IIT Infrastructure Department. This role provides daily oversight of the network team and the LAN/WAN components that connect county facilities, datacenter locations and ISP services. This role also provides daily oversight of the team that provides telecom services (PBXs, External Dialtone and POTS, Voicemail, etc.), fiber cable plant and IIT construction management projects. In this role, the individual works closely with their own teams and other teams within IIT for troubleshooting and top level resolution. The Functional Lead works to develop strategy and architecture so that Network and Telecom services are offered in a resilient fashion. Supervision is received from the IIT Infrastructure Manager.

Frederick County Government recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how much we value our employees. The following is what you can expect in your first year as a full time benefited Frederick County Government employee.

  • 11 days of Vacation leave with increase after 2 years of employment
  • 15 days of Sick leave with unlimited annual carryover
  • 11 paid scheduled holidays, plus 2 additional floating holidays
  • Day 1 coverage of comprehensive Medical Insurance Plan option to include generous County HSA contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
  • 100% County paid 2x annual salary Group Term Life Insurance benefit
  • Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
  • Generous Tuition Reimbursement Program
  • County and Employee funded Defined Benefit Pension Plan
    • Vesting after 10 years of service
    • Additional service credit for eligible previous public service, military service, etc
  • Other employee paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, etc.
For more information, visit our benefits page on the Frederick County Government job opportunities webpage .

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

  • Supervise team members within the Network and Voice Services department of IIT
  • Coordinate projects and activities with the Manager of IIT Infrastructure
  • Develop and implement team-level vision, strategy, processes and policies in cooperation with the Manager of IIT Infrastructure
  • Drive tactical decision-making with team members (budgets, projects, etc.)
  • Develop RFIs, RFPs and technical specifications for contracts/projects, oversee contracts, and manage maintenance agreements
  • Develop, track, and monitor multi-year operating and capital budgets for the team
  • Effectively communicate with a wide range of stakeholders including leaders in county divisions, the end user community and vendors
  • Assist with the development and implementation of effective project prioritization and project management processes
  • Develop and implement processes and procedures in support of team mission and objectives
  • Evaluate hardware, software and services considering factors such as functionality, life cycle cost, risk, and interdependency with other applications and systems
  • Keep current on new products, processes and techniques
  • Develop employee goals, provide ongoing employee feedback and conduct employee performance evaluations
  • Mentor employees in key areas such as technology, project management, leadership, and interpersonal skills
  • Manage contracts and contractors
  • Initiate and manage team procurements for hardware, software and services
  • Set short-range and long-range team goals; Assist in setting short-range and long-range departmental goals
  • Travel to user locations for meetings
  • Travel to technical and vendor user conferences as appropriate
  • Work with other Functional Leads and IIT Managers to identify and implement cross-team / cross-department process improvement initiatives
  • Identify needed training for employees
  • Perform other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned.

QUALIFICATIONS AND REQUIREMENTS

The qualifications / requirements, knowledge/skills/abilities and physical demands or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree from an accredited education institution
  • Minimum of 8 years progressively responsible experience in Network and Telecom support, which includes experience managing network or telecom teams and related projects
  • Possession of a valid automobile operator license
  • NOTE: Additional relevant certifications may substitute for a portion of the work experience requirement

KNOWLEDGE / SKILLS / ABILITIES:

  • Extensive knowledge of network and telecom technology
  • Knowledge of management processes and techniques for an information technology organization
  • Knowledge of general management practices and procedures, including those related to planning, budgeting, personnel, purchasing and acquisitions, contracts and capital improvement expenditures, and general administration
  • Ability to maintain comprehensive knowledge of current technology trends and environment, and to identify hardware, software and techniques appropriate to address Network and Telecommunications requirements
  • Effective documentation skills including experience documenting network and telecommunications systems and interconnects
  • Ability to effectively plan, coordinate and implement complex projects involving a large number of stakeholders
  • Ability to effectively evaluate information technology requests for feasibility and effectiveness
  • Ability to effectively recognize and remediate network issues / problems and recommend alternative solutions
  • Ability to effectively supervise and evaluate the work of support staff members
  • Ability to develop and maintain effective working relationships with elected officials and administrators, vendors, staff, system users and the general public
  • Strong and effective spoken and written (English) communication skills, including the ability to present complex information in laymen’s terms to varied audiences, and to prepare clear, concise reports and related documents

PREFERENCE MAY BE GIVEN FOR:

  • Degree in Information Technology, or related field
  • Related technical / project management certifications
  • Experience with Cisco switching and routing platforms, dynamic routing protocols and advanced configuration, Cisco controller based wireless implementations, Avaya PBX and Aura Voicemail systems, Emergency 911 and other telecom application integrations
  • Experience with service provider integrations (PRIs, MPLS, T3, Fiber, etc.)

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

  • While working in this position, the employee is required to constantly sit, frequently walk and occasionally lift up to 20 pounds.
  • While working in this position, the employee is required to constantly work indoors

ADDITIONAL INFORMATION / EXAMINATION PROCESS

  • Ability to provide own transportation as needed for remote site visits and meetings
  • Available for varied working hours as needed for evening meetings and other departmental priorities
  • After hours and on-call duties are required.]

KIND OF EXAMINATION (may include):

  • An evaluation of qualifications & requirements
  • One or more interviews
  • A pre-employment Security-Sensitive background investigation
  • A pre-employment drug test and physical examination
This description reflects management’s assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned.

Retirement Plan:
A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (10 year vesting) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.

Health Insurance:
County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.

Dental Insurance:
Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee’s completion of 30 days of active employment

NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.

Flexible Spending Accounts:
The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $2,700 per year for Health Care Spending and $5,000 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors’ services, and eyeglasses / contact lenses.

Life Insurance:
Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Voluntary Life Insurance Program is offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, spouses and dependents.

Savings Plan – Deferred Compensation:
The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee’s direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time.

Educational Reimbursement Program:
County employees who have successfully passed their probationary period may take up to two job-related courses per semester at any accredited educational institution. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn’t remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.

Employee Assistance Program:
This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related problem.

Leave
Annual Leave – Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year
0 – 2 years 11 days
2 – 10 years 17 days
10 + years 24 days

Sick Leave – Employees will earn sick leave at a rate of 15 days per calendar year.

Sick Leave may also be used for illness of an employee’s child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.

NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.

Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, Military.

Holidays:
The County observes 10 holidays every year and 11 are observed on years of General Elections.