Overview

JOB SUMMARY
Reporting directly to a Telecommunications Supervisor, responsible for answering and transferring emergency and non-emergency calls from multi-line phone systems. Dispatches calls to appropriate law enforcement, fire, and emergency medical service agency.

EXAMPLES OF WORK PERFORMED

  • Maintains data entry log of all phone calls and radio traffic in Computer Aided Dispatch (CAD) system
  • Processes teletype (TLETS) information and complete in-house system computer searches
  • Operates radio console consisting of numerous talk groups
  • Deploys to the field providing incident-based communications
  • Maintains strict confidentiality of all materials and information
  • Attends all drills, training, and meetings, as required
  • Eligible for Education/Quality Assurance Stipend
  • Assists in training new staff members
  • Performs quality assurance reviews and provides feedback to supervisor
  • Performs special duties as assigned

PHYSICAL DEMANDS

  • Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
  • Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects

ENVIRONMENTAL FACTORS

  • Work is primarily indoors in an air-conditioned environment
  • High-volume, fast-paced environment dealing with life-threatening situations
  • Constant contact with the public under duress and in crisis situations

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent
  • Data entry efficiency at a minimum of 35 wpm
  • Two (2) years of customer service experience requiring problem solving skills

LICENSES AND CERTIFICATIONS

  • Required within thirty (30) days of employment
  • Valid driver’s license
  • Required within ninety (90) days of employment
  • Texas Commission on Law Enforcement (TCOLE) Telecommunicator license
  • Williamson County Emergency Communications (WCEC) credentialing in call taking
  • Required within one (1) year of employment
  • Telecommunications Device for the Deaf (TDD) certification
  • Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), and National Crime Information Center (NCIC) full access certifications
  • Federal Emergency Management Agency (FEMA) Incident Command System (ICS) 100, 200, 700, 800
  • CPR/AED certification
  • International Academy of Emergency Dispatch (IAED), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) certifications
  • Williamson County Emergency Communications (WCEC) credentialing in:
  • call taking
  • either law enforcement radio dispatching or fire/emergency medical dispatching
  • Required within two (2) years of employment
  • Williamson County Emergency Communications (WCEC) credentialing in:
  • call taking
  • both law enforcement radio dispatching and fire/emergency medical dispatching

PREFERRED QUALIFICATIONS

  • Currently licensed as Telecommunicator by TCOLE
  • Two (2) years of experience working in public safety radio dispatch and communications
  • Additional certifications in law enforcement, fire, emergency medical services, communications, and/or emergency management

EMPLOYMENT TESTING

  • Employment is contingent on passing any post-offer pre-employment screening as listed below:
  • Criminal background check: Yes
  • Motor Vehicle Record check: Yes
  • Drug screening: Yes
  • Physical exam: No
  • Psychological exam: Yes
  • Additional: N/A

IRREGULAR HOURS

  • Work designated schedule and other hours as required to meet customer needs, including nights, weekends and holidays
  • Work 12 hour shifts and occasionally required to work mandatory overtime and be available for emergency callback at any time
  • Monthly trainings and miscellaneous trainings may occur on scheduled days off
  • Essential Personnel for Emergency Situations; discretion of Department Director

ORGANIZATION RELATIONSHIPS

  • Reports directly to – Lieutenant
  • Direct Reports – No

TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco and non-tobacco products such as vapor, e-cigarettes and the use of chewing tobacco or like products is prohibited on all Williamson
County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

SUPPLEMENTAL INFORMATION
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act. If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five days. The Human Resources Department is located at 100 Wilco Way, Suite HR-101, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org.

Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.

The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.

Job Type: Full-time

Pay: $27.54 per hour