The VITA Tax Lead Program Assistant will support the 2023 Volunteer Income Tax Assistance (VITA) Program. The position will assist with the coordination and implementation of the following aspects of Sacred Heart’s 2023 VITA site including volunteer engagement, training, and relationship management, and member outreach.


Program Administration (80 – 90%)

  • Assist with scheduling tax appointments including response to all incoming inquiries, reminder calls to ensure adequate show and document submission rates.
  • Greet members, provide the required tax forms, and review completion of forms before referring them to tax preparers.
  • Assess members’ eligibility, process VITA intake and documentation, and provide information and referral to other programs and services for VITA service applicants.
  • Collaborates with the Employment, Asset Building, and Public Benefits Coordinators before, during, and after VITA sessions to promote SH programs and services.
  • Ensure completion of the electronic filing process for all tax applications.
  • Follows tax procedures and protocols while assisting with the ITIN process.
  • Attends VITA and program meetings.

Leadership (5 – 10%)

  • Supports the core values of the organization by engaging members in our collective efforts.
  • Maintain strong and professional communication with volunteers and promotores
  • Co-lead volunteer schedules, including translation services for in-person appointments
  • Onsite supervisor when coordinator is not available

Other (5 – 10%)

  • Performs other duties as assigned.


  • Proof of full Covid-19 vaccination


  • Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty.
  • Outstanding customer service skills. Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with families in stressful situations.
  • Flexible, compassionate, and supportive attitude. Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach.
  • Ability to work collaboratively in a team environment and to work independently with limited supervision when necessary.
  • Computer skills including proficiency in MS Word, Excel, Power Point, Google Suite and ability to quickly learn and develop proficiency with tracking database systems. Computer literacy with proficiency in MS Word, Excel, and PowerPoint required.
  • Must be able to lift up to 25 pounds without assistance. Ability to lift up to 30 lbs. with assistance and up to 50 lbs. with assistance. The position requires computer use/walking/sitting/standing for 6 hours per day. Able to walk for an extended period of time. The physical demands described here are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with differing abilities to perform the essential functions.
  • Must be available to work evenings and weekends.
  • Must complete a DMV and complete background check, and qualify to be insured under SHCS driving policy.


  • Read, speak, and write in English and Spanish.
  • Experience providing culturally competent, supportive services, and linkages to community resources.
  • Positive attitude with great organizational skills.


The VITA Tax Lead Program Assistant reports to the Economic Justice Networks Manager.


This is a temporary (January 16, 2023 – April 29, 2023), non-exempt, and part-time position paying $25.80/hour. This position does not provide SHCS-sponsored benefits except as required by law.

Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.