Under general supervision, performs technical work in the installation, activation and deactivation of water services provided by the City Public Utilities Department. Work involves installing and servicing meters. Employee is also responsible for investigating complaints of leakage from water and sewer fixtures, and investigating illegal water and sewer taps. Work also involves frequent contact with utility customers concerning new accounts, delinquent accounts, and account termination. Employee must exercise some independent judgment in completing assigned tasks. Employee must also exercise considerable tact, courtesy and firmness in frequent contact with customers and the general public. Reports to the Field Account Manager.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions

  • Activates and deactivates water and sewer service; straightens and repairs valve boxes; repairs or replaces damaged or malfunctioning meters or meter boxes; clears mud, debris and other matter from meter cases; performs preventative maintenance to valves and other fixtures, as scheduled or necessary.
  • Installs and changes out meters as necessary.
  • Obtains usage data for termination or activation of services, or as otherwise necessary; assists meter readers in identifying water line routes and locating meters.
  • Checks to see that meters are functioning properly and reports any defects not otherwise resolved to a superior.
  • Responds to customer complaints or inquiries, explaining departmental rules, regulations and procedures, and seeking to resolve disputes; notifies customers of problems with account payments, and/or of impending action to terminate services for non-payment of utility bills.
  • Locates and inspects meters and water lines and taps for source of reported leaks and/or water loss; investigates reports of illegal water taps; investigates high consumption.
  • Performs general grounds maintenance and repair duties around meter boxes.
  • Prepares work reports; delivers materials to job sites.
  • Performs other related duties as required.

Required Qualifications

Graduation from high school and some experience in meter reading or mechanical repair work; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid Driver’s License.

Supplemental Information

  • Knowledge of the proper and efficient installation of water meters and valves.
  • Knowledge of plumbing and mechanical maintenance as applied to water distribution and collection systems.
  • Knowledge of the methods and procedures involved in reading meters and recording consumption.
  • Knowledge of the physical layout of the City and the department’s water distribution and collection lines.
  • Knowledge of the Public Utilities Department’s services, procedures, policies and regulations. Skilled in the use equipment and tools necessary for locating and unearthing water system fixtures.
  • Ability to perform minor equipment repairs.
  • Ability to follow oral and written instructions.
  • Ability to perform mathematical computations with speed and accuracy.
  • Ability to explain policies and procedures governing applications and charges for utility services.
  • Ability to exercise tact and courtesy in frequent contact with customers, and to maintain control when dealing with sensitive issues.
  • Ability to perform physical labor for extended periods of time, possibly under stressful and arduous situations.
  • Ability to maintain readiness to work a 24-hour, call-in basis.
  • Ability to maintain effective working relationships as necessitated by work assignments.
  • Ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar or divergent from obvious standards) of data, people or things.
  • Ability of speaking and/or signaling people to convey or exchange information. Includes receiving instructions, assignments or directions from superiors.
  • Ability to read a variety of reports, letters and memos etc.; to prepare correspondence, reports, forms, etc., using prescribed formats.
  • Ability to speak to people with poise, voice control and confidence.
  • Ability to apply principles of rational systems as applied to mechanics to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
  • Ability to record and deliver information, to explain procedures, to follow oral and written instructions.
  • Ability to communicate effectively and efficiently in a variety of technical or professional languages including mechanical and electrical terminology.
  • Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages.
  • Ability to inspect items for proper length, width and shape.

Seasonal Employees- No Benefits
Part-time Employees – Sick Leave (See below)
Full Time Employees are eligible for the following benefits;

Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 – Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.

Paid Time Off (PTO)
Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)

Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.

Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.

Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.

Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.

Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.

Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.

Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.

Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.

Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.

Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.

Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.

Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.

457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.

Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.

Worker’s Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen’s Compensation Benefits, except in cases of willful neglect.

Pay Days
Employees will be paid on the 15th and last working day of each month.

Credit Union
A Suffolk Credit Union is available to employees.

Legal Services
Employees may prepay for access to legal assistance.

Notary Public Services
Services available in the Human Resources Department.

Alternative Work Schedule
For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.

Job Type: Full-time

Pay: $31,200.00 per year