Midtown Health Center, a Federally Qualified Health Center serving Northeast Nebraska with focus on improving access to complete care for the whole family is looking for a compassionate individual with a passion for helping others to immediately fill the Patient and Community Education Specialist position in our organization.

This position focus on reproductive health education.

Proficiency in English and Spanish is highly desirable and wage differential will be offered to successful bilingual candidate.

Midtown Health Center offers competitive wages and a comprehensive benefits package including health, dental and vision insurances, 401(k), paid time off and more.

Due to Centers for Medicare & Medicaid Services (CMS) Interim Final Rule, Midtown Health Center is required to mandate COVID-19 vaccination to all employees unless they qualify to an exemption per the CMS guidance.

General Summary

The Patient and Community Education Specialist is responsible for providing outreach and helping individuals access health care and related community services. The Patient and Community Education Specialist will provide social support, informal counseling, health education, and will serve as an advocate for patients.

Essential Duties And Responsibilities

  • Assists in the design, preparation, and distribution of health education materials on behalf of and in support of MHC and consistent with healthcare best practices and targeted to area(s) of assignment.
  • Recruits targeted individuals for program participation through workshops, community meetings, educational sessions, and home visits.
  • Establishes trusting relationships with targeted individuals while providing general support and encouragement.
  • Conducts intake interviews with targeted individuals to identify their health care needs, risk factors, and or obstacles to care.
  • Assists targeted individuals in establishing themselves as patients at MHC or other primary care/specialty care clinics and helps address any barriers to attending appointments by connecting them with appropriate resources.
  • Provides ongoing basic motivational interviewing and goal setting with patients via phone calls, home visits, and visits to other settings where patients can be found.
  • Provides continuous follow-up with patients from initial identification to a point where health care self- management has been obtained and demonstrated.
  • Works closely with MHC providers and staff to ensure patients have comprehensive and coordinated care.
  • Educates/coaches patients on effective management of health conditions and self-management of their care. Monitors patient services, including comprehensive tracking of patient’s progress towards his/her goals and attaining self-management practices.
  • Provides consistent and accurate information to patients and to MHC providers and program staff.
  • Consults with MHC staff and community partners in scheduling outreach, education opportunities, and training requests from the community at large.
  • Continuously expands knowledge and understanding of community resources and services. Facilitates communication and assists in connecting patients to community resources.
  • Assists with reporting requirements of program(s).
  • Maintains files and records of individuals served, services provided, outreach activities conducted, surveys completed, and other general reporting requirements.
  • Other duties as assigned.

Duties 1 through 14 are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions.

Qualifications: Training and Education

High School Diploma or equivalent required; Associates degree in human services, social work, or health-related area preferred.

Qualifications: Experience

Experience working in a community-based or health care setting preferred.

Qualifications: Licensure/Certification

  • Must have a valid Nebraska driver’s license and provide proof of personal driver’s insurance and the ability to utilize own transportation for work purposes.
  • Basic Life Support certification.

Qualifications: Knowledge, Skills, and Abilities

  • Ability to efficiently carry out Midtown Health’s Center mission statement and comply with its policies and procedures.
  • Ability to establish and maintain effective working relationships with patients, co-workers, and the public and to be able to demonstrate cultural awareness and sensitivity.
  • Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA regulations.
  • Ability to comply with all occupational safety and health standards and all rules, regulations, and orders issues under the Occupational Safety and Health Act (OSHA).
  • Ability to utilize critical thinking and problem solving skills to address clinic’s needs.
  • Ability to interpret oral and written instructions and do appropriate follow-up.
  • Ability to work independently and as a team member.
  • Must have exceptional time management and organizational skills.
  • Ability to constructively participate in quality improvement efforts.
  • Ability to actively participate in marketing and outreach activities when requested and emergency response events when required.
  • Bilingual verbal and written skills are highly desired.
  • Ability to utilize and understand appropriate software and technology including the electronic health record system.
  • Ability to understand basic medical terminology.
  • Ability to understand the community served and to form connections with community organizations and businesses.

Working Conditions/Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work varied and extended hour scheduling as requested including early mornings, evenings, and occasional weekends.
  • Ability to work in a smoke-free and drug-free work environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time.
  • Strength, movement, auditory, taste/smell, and vision demands specific to job.

Supervisory Responsibilities


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job class. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personal so classified.

Midtown Health Center is an equal opportunity employee and will consider all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, veteran status, politic al affiliation, or any other protected characteristic under applicable law.